Client Success Manager, Reachdesk
Corporate gifting and mailing platform
Job no longer available
Corporate gifting and mailing platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower B2B companies to deliver moments that matter at scale.
Role
Who you are
- 2 years+ experience in a client success role managing a portfolio of clients, ideally with a scale-up SaaS company or ABM agency
- Clear evidence of commercial awareness with the proven ability to spot opportunities within your portfolio
- An inclination for process-driven strategies together with a strong empathy for customers and passion for revenue and growth
- Excellent verbal & written communication skills; you enjoy building relationships, engaging in high touch client interaction
- Attention to detail with the ability to project manage, set priorities and stay organised when managing multiple client relationships
- Experience with Salesforce and Hubspot or other CRM platforms are a definite plus!
What the job involves
- Own the relationship and ultimate success of a dedicated segment of customers, including initial onboarding, strategy development, campaign execution, customer expansion and retention
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Manage and track Customer Success activities for your portfolio of clients
- Drive new business growth through greater advocacy
- Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and project management
Salary benchmarks
Our take
The spam and mass nature of some revenue-driven marketing is often off-putting, and is certainly not the most efficient way to build corporate relationships. Reachdesk's founders wanted to create a better way for revenue-based marketers to reach their audience.
The company provides an integrated direct mail and corporate gifting system which aims to allow companies to analyze and scale the ROI of their direct mail services. Reachdesk achieves this by integrating offline channels to a company's existing marketing stack, giving clients peace of mind that their cash flow is spent on high-returns.
The funding raised to date is planned to be invested in realizing their sustainable approach to gifting whilst also continuing to promote their customer service features and increasing product development through the growth of marketing, operations and commercial teams, according to CEO Temy Mancusi-Ungaro.
Steph
Company Specialist at Welcome to the Jungle
Insights
188% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2022
$10m
SERIES B
Sep 2021
$43m
SERIES B
Total funding: $59m
Company benefits
- Medical, dental, and vision insurance
- Unlimited PTO
- Mental health and wellbeing benefits
- Allowance to set up your home office
- Professional development allowance
- Endless fun, events, and surprises
Leadership
Alex Olley
(Chief Revenue Officer)Joined Yieldify as a Sales Director where they were promoted to Head of Sales. After this, worked as a lawyer at Clintons. Launched Agillic's UK office in 2017. Alongside being CCO of Reachdesk, is a Trustee at MOUNTAINS 4 ALL, a disability snow sports charity.
Meelan Radia
(Co-founder)Was Technical Manager at MediaCom from 2010 to 2012, before co-founding MobiRF, an online marketplace. Co-founded Yieldify in 2012, and still serves as Non-Executive Director.
Alex Santos
(CTO)Joined Yieldify as Lead Software Engineer, and was made VP Architecture in 2015. Co-founded Alpha Exchange, an open network and knowledge exchange for the capital markets community. Was Engineering Lead at Visible Alpha before co-founding Reachdesk in 2018.
Jay Radia
( Executive Chairman)Studied Economics at UCL before joining Bank of America Merill Lynch's Derivatives Sales & Trading wing. Was Director of Internet Ventures from 2005 to 2012. Co-founded Yieldify in 2013, acting as its CEO and then Board Director. Writes extensively about Conscious Entrepreneurship.
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