Customer Support & Operations Manager, Klink
Crypto App, Blockchain/Web3
Gamified crypto asset platform
Job no longer available
Gamified crypto asset platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To build products for people who want to make the most out of their life and finances.
Role
Who you are
- 2+ years of professional experience in customer support OR community management, preferably in the Web3 or crypto space
- Fluent English is a must, additional languages are a bonus
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Experience with Telegram, Discord, and other community platforms
- Passion for the Web3 space and understanding of blockchain technology
What the job involves
- Klink is seeking a proactive and resourceful Customer Support & Operations Manager to manage our user support and operational processes across various channels, including Telegram, Discord, and Intercom
- You are the first to work directly with the founders to establish processes and automations for Customer Support
- In this role, you'll handle user inquiries, monitor and validate platform activity, and work with the team to ensure smooth operations, fostering a supportive and engaging environment for our community
- Provide outstanding customer support on Telegram, Discord, and Intercom by responding promptly to inquiries and resolving user issues
- Use automation tools to automate as much as possible in Customer Support
- Monitor and validate user activity across the platform to ensure compliance with guidelines and maintain operational integrity
- Maintain a positive and inclusive environment in the community by engaging with users and addressing concerns effectively
- Collaborate with marketing and community teams to share updates, announcements, and relevant content
- Track and report on user feedback, activity, and sentiment to support continuous improvement
- Assist with operational tasks, including system checks, troubleshooting, and ensuring platform processes run smoothly
- Contribute to improving internal workflows for support and operational activities
Our take
Founded in 2022, Klink Finance is a cryptocurrency asset management platform that operates at the point of intersection between gamified consumer finance and blockchain technology.
The company was inspired by - and hopefully will follow in the footsteps of - the UK Government’s Premium Prize Bonds. Klink’s model which deploys gamification in the personal finance landscape is an interesting reimagining of the industry and could therefore have a unique impact on user engagement.
Seed funding, led by Blockchain Founders Fund as well as BlockBase, will be used to carry out its product development phase to ultimately launch the product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2023
$0.3m
SEED
Oct 2022
$0.5m
SEED
Total funding: $0.8m
Company benefits
- Join at an executive level and be involved in decisions that shape the company’s future legal structure
- Autonomy and ownership - You’ll be completely and uniquely responsible for all legal activities and have the freedom to choose a direction
- The opportunity build your own team and success story, disrupting an entire industry with a completely alternative when it comes to reward- and wealth-distribution across user populations
- Work from our Berlin office or remotely and enjoy regular team events and occasional travel across Europe
- Brand new equipment (Macbook/Laptop, headphones, etc.) as needed
- You will receive a competitive salary and as an executive and leader, you will have an entitlement to a substantial equity stake in the business
- Take a trip with a forming team of highly skilled individuals who will always support you on this journey
Company HQ
City of London, London, UK
Leadership
Chris James Murphy
(Co-Founder)Previously founded Chase West and Cityrix. Experience as Senior Consultnat for CoachHub and Investis Digital and as an Account Executive for Twitter.
Michal Tuleja
(Co-Founder & CTO)Experience as Lead Backend Developer for Lis and Lightcurve and as a Full Stack Developer for Charité and Accenture Services Sp.
Philip Jonitz
(Co-Founder)Was a Founder in Residence for StartupGym, Start-up Consultant for Jonitz Ventures, Fundraising & Strategy Associate for Techstars, Venture & Growth Financing for Deutsche Börse Venture Network and an Investment Analyst for Motu Ventures.
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