Senior Implementation Specialist, AlayaCare
CA$75-87k
Cloud-based home health care software
Be an early applicant
Cloud-based home health care software
501-1000 employees
Be an early applicant
CA$75-87k
501-1000 employees
Company mission
To empower care providers to achieve better health outcomes by delivering transformative technology and data insights to focus on what really matters.
Role
Who you are
- 3–5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects
- 2+ years in a customer-facing role, with a track record of building strong, collaborative relationships
- Strong training and facilitation skills, with an understanding of adult learning styles
- Excellent organizational and time-management skills, with strong attention to detail
- Clear and confident communication skills, both written and verbal
- A proactive, self-starting mindset with strong analytical skills and the ability to think creatively
- Ability to manage multiple projects and priorities simultaneously in a fast-paced environment
- Solution-focused approach with creative problem-solving techniques
- Experience with project and collaboration tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar)
- Comfort working both independently and as part of a cross-functional team
- Bachelor’s degree or equivalent combination of education and experience
- Willingness and ability to travel as required
What the job involves
- As a Senior Implementation Specialist, you will lead the delivery phase of complex AlayaCare Cloud implementations, acting as a trusted expert and advisor for our customers
- You will own key workstreams, guide customers through configuration, training, and testing, and help ensure strong adoption and measurable success. Your SaaS implementation experience and ability to build relationships will be critical to turning new customers into long-term AlayaCare advocates
- In this role you will be focused on Canadian customers in the public or private healthcare sectors
- Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff
- Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes
- Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes
- Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices
- Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions
- Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customer’s business needs
- Drive strong implementation outcomes through product adoption, user engagement, and high customer satisfaction across Delivery activities
- Build and share expertise in specific products, markets, or best practices, and contribute to team upskilling in your areas of specialization
- Maintain compliance with internal processes and procedures, support other implementation-related responsibilities as needed, and travel when required for on-site customer work
Our take
The home healthcare market is growing due to the ageing population, a global shortage of care workers and a shift to value-based reimbursement. AlayaCare's end-to-end software platform for care providers allows staff to manage the entire client lifecycle, from referrals and intake to billing and payroll. It helps back-office processes run more efficiently, allowing staff to focus on outcomes instead of paperwork.
AlayaCare's platform aims to deliver better patient outcomes and lower costs for providers, reducing both client intake times and resubmissions. This approach has earned the company a large client base of hundreds of home care and assistance firms, including Nurse Next Door, Home Instead and Bayada Home Health Care.
The company was not immune to the general downturn in the tech sector in 2022 and slowed growth as a result. That said, AlayaCare made a series of moves towards a more sustainable business model, which has seen it emerge in a good position. It has now raised additional support to integrate AI into its health record platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2024
$2.3m
GROWTH EQUITY VC
Jun 2021
$160.3m
SERIES D
Total funding: $255.8m
Company benefits
- Open and Transparent Culture
- Health and Wellness Activities
- Health Benefits Package
- Flexible Vacation Policy
- Around the clock healthy snacks
- Happy Hours and Team Outings
- Employee Growth & Development
- Prime Office Locations
Company HQ
Le Plateau-Mont-Royal, Montreal, QC
Leadership
Adrian Schauer
(Founder & CEO)Serial technology entrepreneur and active Angel Investor. Sits on the boards of several companies, including Chipcare, TrackTik and Resolver. Co-Founder of the charitable organisation Madiro Fund.
Salary benchmarks
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