Senior Operational Risk Manager, Mercury

$179.9-249.9k

+ RSUs. Salary dependent on location. Target new hire base salary range for Canadian employees (any location): $189,000 - $236,200 CAD

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups and small businesses

Be an early applicant

Banking services for startups and small businesses

1001+ employees

FintechB2BBankingFinancial Services

Be an early applicant

$179.9-249.9k

+ RSUs. Salary dependent on location. Target new hire base salary range for Canadian employees (any location): $189,000 - $236,200 CAD

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

1001+ employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank
Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and validation of remediation
Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting
Strong data skills: you turn raw issue and event data into trends leadership can act on
Familiarity with interagency and OCC expectations for operational risk management
You challenge constructively, with evidence, and keep strong relationships with the teams you oversee
You find, prioritize, and execute key projects independently, balancing program build with daily operations

What the job involves

In this role, you will own the day-to-day operation of Mercury's Operational Risk program
You will report to the Head of Operational Risk, within the Risk organization under the Chief Risk Officer, and partner closely with first-line risk teams, Compliance, Third-Party Risk, Information Security, and Internal Audit
You will run the centralized issues and events program, coordinate risk and control assessments with first line teams, and drive reporting that give leadership and the Board a clear view of operational risk
This is a builder role
Much of the program is being stood up now, and you will have the autonomy to shape how it operates as Mercury prepares to operate as a bank
Set the risk and control assessment standard. Review and challenge first-line RCMs; independently test design and operating effectiveness on critical processes and issue findings
Oversee the operational event program: challenge first-line root cause, ratings and fixes; trend events across the enterprise
Own the centralized issues management program across operational events, incidents, testing and regulatory findings, from intake and triage through remediation tracking, validation, and closure
Define enterprise KRIs and thresholds for each L2, tied to risk appetite, and aggregate first-line metrics into Board reporting
Partner with 1LOD teams, InfoSec, Compliance and model risk owners to collect inputs, challenge assessments and make sure risks are raised early
Provide second-line review and concurrence on high-risk new activities
Write and maintain the ORM standards, procedures and templates that first-line teams execute against
Support regulatory examinations, audits, and charter readiness reviews

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 200,000 businesses and, off the back of a $300 million Series C round, achieved a $5.2B valuation as of 2026. As a rising unicorn in the stagnant world of startup banking, Mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (3.9)

Company

Funding (last 2 of 6 rounds)

May 2026

$200m

SERIES D

Mar 2025

$300m

SERIES C

Total funding: $650.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Annual $1K learning & development budget
Paid 6-week sabbatical after the 5-year mark
Weekly $100 food budget
Monthly $100 wellness budget
Monthly $50 cellphone reimbursement
Pet-friendly offices with free tea and beverages, plus lunch and snacks
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401K/RRSP)
Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(Co-Founder & COO)

Jason graduated from Stanford University with a Bachelor of Science in Biology before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(Co-Founder & CEO)

Immad graduated from the University of Cambridge with a Masters in Computer Science. He then worked as a Software Developer at Aquila and Bloomberg. He also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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