Customer Success Manager, Reconstruct
Project visibility platform for construction
Open for applications
Project visibility platform for construction
21-100 employees
Open for applications
21-100 employees
Company mission
To allow property owners, builders, and inspectors to successfully manage construction projects throughout a project's entire lifecycle.
Role
Who you are
- Bachelor’s degree in an Engineering or Construction
- Passion for construction innovation and technology
- Enjoy talking to customers and addressing their needs and questions
- Customer success and onsite construction project experience
- Strong communicator, internally and externally to customers
- Self-starter, problem solver, can-do attitude
What the job involves
- Customer onboarding: work hand in hand with sales during the final stage of the sales journey to ensure the best user experience when setting up the first project in Reconstruct
- Periodic health checks: actively stay in touch with your customers at least on a weekly basis to support them in using Reconstruct, to remove any obstacles that might be in their way during their use of our solution on their project
- Account escalation: act immediately on any alerts, red flags from the customer or on poor health of the project and create remedy strategies with piers and management
- Customer advocacy: be the voice of the customer within Reconstruct. As you interact with customers on a daily basis, you understand their workflows, toolsets, solutions, and pains
- Campaigns and renewals: work closely with Sales and Marketing to identify opportunities for campaigns as well as to identify opportunities to grow our footprint within customer accounts
Our take
Construction projects are complicated to monitor as they often run 24 hours a day, and involve many parties. The constant monitoring of a construction site helps project managers moderate quality standards, prevent workplace risk, and increase worker efficiency, ultimately leading to a demand for a 24/7 monitoring system.
Reconstruct provides a project visibility platform for construction projects, combining remote video monitoring, computer vision, scheduling, and project documents to help businesses monitor project progress 24/7. Captured footage is also applied to an overlay technology system, allowing project managers and their teams to visualize what work has been completed relative to what has not been.
Despite most construction businesses leveraging CCTV cameras to monitor project progress, this still requires manual footage analysis, Reconstruct’s remote technology and computer vision show great promise to remove this limitation. The company can greatly increase rates of on-time project completion, reduce time spent in OAC and coordination meetings, and mitigate project risk.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Jul 2021
$17.3m
SERIES B
May 2019
$7.7m
SERIES A
Total funding: $27.7m
Company benefits
- Distributed work environment - you get to work from the comfort of your home with co-workers across the globe
- 15 days of PTO plus company holidays and sick time
- A wide array of health & wellness benefits to choose from with flexible plans for you and your family
- Periodic company "on-sites" with the entire team
- Huge opportunity for career growth and an extremely intelligent team - many of our employees have PhDs
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Zak MacRunnels
(CEO)Joined Reconstruct in 2018 as CEO. Prior to this, they were the COO/CRO at Buildup, CEO at Accelerev, VP of Sales at SyncDev, and Director of Business Development at Edelman Financial Engines.
Mani Golparvar-Fard
(Co-Founder & CSO)Co-founder and CTO of PAR Works, Inc. from 2012 to 2013, and for CloudPoint Inc. from 2014 to 2015. Director of the Real-time and Automated Monitoring and Control Lab for the University of Illinois Urbana-Champaign since 2012.
Derek Hoiem
(Co-Founder & CSO)Associate Professor in Computer Science at the University of Illinois Urbana-Champaign since 2009.
Share this job
View 5 more jobs at Reconstruct