Desktop Support Specialist, Global Relay
Compliance messaging and message management
Job no longer available
Compliance messaging and message management
1001+ employees
Job no longer available
1001+ employees
Company mission
Global Relay's mission is to helps organization manage and control their communications data.
Role
Who you are
- A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience
- 3-5 years’ experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment
- Experience and knowledge of additional operating systems and associated hardware including Microsoft Windows 10, Apple products, iOS, OSx, and Android
- Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment including Ubuntu and MAC AD integration
- Enhanced knowledge and working experience with end-user applications including: AntiVirus, SalesForce, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project
- Working knowledge of VMware virtualization, both client and server
- Desirable experience with scripting (PowerShell) and zero-touch desktop deployments
- Desirable knowledge and experience with Desktop Support Management tools such as GPO, SCCM, and/or SCOM
- Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
- Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
- Ability to prioritize assigned workload and respond quickly to critical issues
- Comfortable working under pressure in a fast-paced setting
- Excellent interpersonal and communication skills in both verbal and written English
- Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD
What the job involves
- Timely and high quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets
- Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for both local and remote users
- Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows (7, 8, 10), Microsoft Office Suite, Anti-Virus, Adobe, Sales Force, AirWatch, Boxer, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, Tablets
- Timely resolution of desktop workstation network related issues
- Create and maintain a well-organized inventory list and storage area of all equipment and parts
- Perform any necessary upgrades on systems to ensure their longevity
- Assist in maintaining internal systems including IP telephone system and telephone peripherals
- Tickets and ticketing system including: creation, administration, action, and closure of assigned work request tickets
- Active Directory support as needed in support of resolution of end-user desktop or operating system related issues
- Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date
- Ability to contribute to team strategy discussions
Our take
Effective messaging within companies is vital, but managing communication and archiving isn’t easy. Global Relay solves this problem by providing compliant, cloud-based messaging systems for some of the world’s biggest companies.
First founded in 1999, Global Relay is one of the most established companies of its kind, and now serves over 20,000 customers in 90 countries. These include 22 of the world’s 25 biggest banks. This is testament to the value and security of Global Relay’s solutions. The company owes much of its popularity to the versatility of its product, which captures and preserved over 60 data types, storing them in one unified repository.
Global Relay has benefited from a global uptick in demand for internal messaging platforms, but it faces stiff competition from similar providers, such as Slack and Microsoft Teams. Nonetheless, Global Relay’s impressive market figures are proof of its continued success and potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Company benefits
- Work from home opportunities
- Extended medical insurance
- Regular bonuses
Company HQ
Gastown, Vancouver, BC
Leadership
Warren Roy
(CEO)A life-long entrepreneur and 20+-year veteran in the information technology sector.
Duff Reid
(COO)Previously worked in architecture and engineering CAD (computer aided design) projects for 16 years.
Shannon Rogers
(President & General Counsel)Worked as a business and securities lawyer at McCarthy Tetrault and Borden Ladner Gervais.fourth employee.
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