Helpdesk Lead, Kodiak Robotics
$140-190k
+ Equity + Bonus
More information about location
Office located in Mountain View, CA
Self-driving technology for long-haul trucks
Be an early applicant
Self-driving technology for long-haul trucks
201-500 employees
Be an early applicant
$140-190k
+ Equity + Bonus
More information about location
Office located in Mountain View, CA
201-500 employees
Company mission
To carry freight forward - so people, partners, and the planet thrive.
Role
Who you are
- We are looking for someone who champions a "Shift Left" mentality—moving knowledge closer to the user through automation and self-service—while ensuring high-touch support for complex issues
- Experience: 5+ years in IT support, with at least 2-3 years in a Lead, Senior, or Supervisory role
- Deep expertise in administering SaaS environments (Google Workspace, Slack, Zoom, Okta, etc.)
- Strong knowledge of MDM solutions (Jamf, Kandji, or Intune) for automated device provisioning
- Familiarity with CrowdStrike is a strong plus
- Familiarity with Jira/Atlassian suites is a strong plus
- Familiarity with building out studio setups and running audio and visual equipment a strong plus
- Leadership Potential: Proven ability to mentor junior staff and manage vendor relationships. You must be ready to transition from being a sole contributor to a player/coach, participating and leading the helpdesk
- Empathy: You understand that a broken laptop isn't just a ticket; it’s a blocker to someone’s livelihood
- Communication: Ability to translate technical jargon into clear language for non-technical stakeholders
What the job involves
- Kodiak AI is looking for an experienced and proactive IT Helpdesk Lead to scale out our IT support function. In this role, you will be the primary owner of the employee technology experience. You will start as a hands-on "department of one," establishing core processes and tools, with the explicit goal of hiring, training, and managing a team of 2-3 IT Analysts as we scale
- This is a unique opportunity to help further define the culture of IT at Kodiak AI
- Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements (SLAs), and escalation paths
- Tool Implementation: Configure and manage the ticketing system (e.g., Jira) and asset management tools (Snipe-IT) to ensure data-driven decision-making
- Team Growth: Define the roadmap for the IT support team. You will be responsible for helping to hire and mentor future analysts, fostering a culture of empathy and technical excellence
- Access Management: Manage Identity and Access Management (IAM) for internal tools. A key focus will be automating "low-effort" tickets (such as password resets or simple access requests) to prevent bottlenecks for our engineering and DevOps teams
- Incident Management: Serve as the primary point of contact for technical issues, troubleshooting hardware (Mac/Windows PC/Linux PC), software, and network connectivity problems
- Management of 35+ Zoom conference rooms across multiple locations
- Collaboration and support of Events Team with the following audio/visual equipment and events:
- Live and recorded podcasts, industry interviews, and talks featuring leadership
- All-hands meetings, and other events utilizing the All-hands AV and spaces
- General support and troubleshooting of all audio visual systems
- Onboarding: create a "zero-day" start experience by ensuring new hires have fully configured hardware and access to all necessary SaaS platforms on their first day
- Offboarding: Securely manage the retrieval of assets and revocation of access for departing employees, ensuring data security and compliance
- Collaborate with People Ops, Legal and IT Infrastructure team to evolve employee life cycle workflows as needed
- Knowledge Base: Build a robust internal knowledge base (FAQs, wikis) to empower employees to solve common issues themselves (Tier 0 support)
- Automation: Work with Engineering/DevOps to identify repetitive requests and implement self-service tools (e.g., Slackbots or automated provisioning workflows) to reduce manual toil
Our take
Global supply chains rely on frictionless long-haul trucking freight networks, but the repetitive and stationary nature of the job has resulted in a lack of willing drivers. Whilst this has been partially resolved through the introduction of self-driving trucks, such systems are notoriously difficult to maintain which ultimately leads to significant downtime.
Kodiak Robotics develops self-driving technology for long-haul trucks, providing wing mirrors built with sensors called Kodiak SensorPods. These sensors provide the technology necessary for the trucks to be driven safely and autonomously and have been designed to be replaced or serviced rapidly to minimize downtime.
odiak Robotics has taken a unique approach by recognizing the high-maintenance nature of existing self-driving systems, innovating upon this through its easily replaceable SensorPods. Through this approach and several successful rounds of funding, the company aims to fill empty truck driving positions with safer AI drivers.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2023
$75m
CONVERTIBLE
Nov 2021
$125m
SERIES B
Total funding: $240m
Company benefits
- Remote-friendly work environment
- 401k
- Generous PTO policy
- Life insurance
- Assortment of medical (PPO/HMO/HDHP), dental, vision, and FSA plans
- Family-friendly company events
- Dog-friendly office
- Employee-driven fitness classes
- Beautiful, renovated facilities in Mountain View, CA and Lancaster, TX
- Free EV charging
- Trivia and board game nights
Company HQ
Mountain View, CA
Leadership
Don Burnette
(CEO & Founder)Experience as Co-founder of Otto. Software Technical Lead at Uber from 2016 to 2018.
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