Contact Center Business Development Manager, Zoom
$92.8-185.6k
Work platform for human connection
Open for applications
Work platform for human connection
1001+ employees
Open for applications
$92.8-185.6k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 2+ years of leadership experience managing high performing business development teams
- A Builder. Solid track record of building and developing highly effective sales talent
- A Collaborator. Proven partner and liaison with all levels and departments
- Drive pipeline generation and achieve team quotas consistently
- Apply strong understanding of outbound prospecting strategies and account-based selling
- Coach and influence team members and cross-functional partners effectively
- Use data and dashboards to drive performance insights and decision-making
- Navigate Salesforce and modern prospecting tools (e.g., Outreach, Sales Navigator)
- Strong preference for experience in software or solution sales, working specifically with Contact Center solutions, Contact Center as a Service (CCaaS) and/or Customer Experience technologies
What the job involves
- You will lead a team of outbound Business Development Representatives generating qualified pipeline for Zoom's Contact Center solutions
- You will coach your team, refine outbound strategies, and partner cross-functionally with Sales, Marketing, and Customer Experience teams. You will directly impact revenue growth while developing the next generation of sales talent
- We drive company growth by connecting businesses with Zoom Contact Center through strategic outreach. Our team collaborates closely with specialists and marketing partners to execute account-based campaigns. We expand Zoom's footprint in the customer experience space through innovation and data-driven execution
- Leading and coaching 6–10 Business Development Representatives to exceed pipeline, revenue, and product execution goals through regular coaching sessions and performance reviews
- Refining targeting, messaging, and outreach sequences to increase engagement and conversion across enterprise accounts
- Partnering with Sales, Marketing, and Customer Experience teams to craft highly targeted, account-based campaigns
- Driving consistent outbound activity standards including calls, emails, video messages, and social outreach using modern sales tools
- Tracking team performance using data and dashboards to diagnose challenges, improve execution, and develop individualized career growth plans
- Keep informed of product line, competition and industry trends that may impact client business activities
Application process
- End Date: March 22, 2026
- At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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