Customer Support, Digitail
Online Customer Support
Per Annum
Vet practice management software
Job no longer available
Vet practice management software
21-100 employees
Job no longer available
Per Annum
21-100 employees
Company mission
To radically change the veterinary industry to create a patient-focused experience and data-driven preventive care.
Role
Who you are
- Minimum 3 years experience in Customer Success / Account Exec or other client-facing roles
- Tech friendly with experience in support systems like intercom
- Easy going / social
- Familiarity with the veterinary industry
- Loves pets
Desirable
- Great work Ethic
What the job involves
- As a Customer Support Specialist, you’ll be expected to become a subject matter expert on our software solution to guide clients and investigate problems when they occur, as well as help troubleshoot by making basic fixes (or by communicating the problem and solution to the appropriate member of our development team so that they can make the fixes)
- We are looking for critical thinking and problem-solving capabilities to determine clients' needs and offer comprehensive, excellent support
- As this is a client-facing role, we are looking for someone who enjoys talking to clients and building relationships
- As we strive for continuous improvement, this role will be critical in helping provide customer feedback back to the team and act as an advocate for our clients
- You will give support on Intercom and email
- The is a remote job. Working 8 Hours per day. Monday to Friday
Our take
The ‘pandemic puppy’ period accelerated the growth of an already upward trend in US pet ownership This means vet visits are on the up too, with bottlenecks, overburdening, and understaffing all common at veterinary practices and animal hospitals. Just like with healthcare, this has led to a number of startups emerging to automate and streamline petcare services with practice management software - and one of them is Digitail.
It offers a fairly standard spread of practice software features, including inventory management, online booking, and smart record keeping. Competitors like Hippo Manager are perhaps more comprehensive in this regard, and better established. But what many lack, and what Digitail may prove especially astute in offering, is a client engagement app.
You have a couple of competitors like Rhapsody and VitusVet doing this too, and the play is smart. Millennials account for nearly 40% of the growing number of pet owners in the US, which means that the nature of customer service in the animal care industry is changing. Younger owners are more likely to expect mobile, app-based interaction, and practices may well then favor management software that bundles in this capability.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Nov 2025
$23m
SERIES B
Jan 2023
$11m
SERIES A
Total funding: $37m
Company benefits
- ✅ Autonomy: You are in control of your schedule and have the freedom to work according to your needs. We trust you to manage your time effectively and only require your presence for team meetings and collaborative projects
- 💻 Remote work: With our remote-first approach, all you need is a stable internet connection and a laptop to work from anywhere in the world. Whether you prefer to work from home, your local café, or a secluded villa, the choice is yours
- 📚 Learning and personal growth: You get a dedicated budget for learning and growth opportunities, learning resources, attending conferences, and personalised coaching
- 🌴 Holiday allowance based on location
- 🏥 Health insurance (depending on the country)
- 🛫 Team offsites
Company HQ
Wilmington, DE
Leadership
Ruxandra Pui
(CPO)A computer science graduate who went on to work in IT for Proctor & Gamble, and then in project management and UX design with itGambit.
Sebastian Gabor
(CEO)A serial founder, whose past companies include CocoManda, Colegu, Gambit IT, and Code for Romania. Also worked as a product manager for Clever Taxi.
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