Customer Support Consultant, Employment Hero
HR System
HR management software
Job no longer available
HR management software
1001+ employees
Job no longer available
1001+ employees
Company mission
To make employment easier and more valuable.
Role
Who you are
- A background in HR and/or Payroll processing is important
- Must have UK employment legislation and regulations knowledge
- Previous experience in setting up, implementing or administering HR/ payroll systems is beneficial
- Knowledge of different HRIS systems
- A confident and engaging communicator who is comfortable building relationships with a variety of people
- Well-organised approach to your work means you can juggle multiple priorities and deadlines
- An attitude that always puts your customer's needs first
- The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
What the job involves
- Our HR & Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero HR & payroll product
- In this role, you will be supporting our customers to ensure accuracy and correctness when resolving issues and guiding them to make educated decisions on the best solutions for their business
- Employment Hero's Support Consultants are our go-to authorities on UK employment standards and can quickly adapt to changes in technology and regulation
- They are fantastic communicators who understand our customer's HR & payroll needs and can accurately convert that information to the payroll system configuration, by providing valued advice and exceptional service
- Provide functional systems administration and support, including management of system issues/incidents to ensure that users are supported with a prompt resolution
- You will provide support to clients after they 'go-live' by assisting with client queries and how to troubleshoot in a variety of ways, such as platform configuration and compliant practice
- Taking on client and team HR and payroll escalations to resolve in a timely manner
- Assist with requirements gathering to run post mortem's and internal support team workshops
- Work closely with internal teams to deliver successful customer experience
- You will respond to HR and Payroll related queries from external clients via email
- You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Specialists
- Manage and be accountable for your customer sentiment and scores across your interactions, including following up and understanding where these are received below benchmark
Application process
- When applying for this position, please fill out all of the application questions, thank you
Salary benchmarks
Our take
Australian-founded Employment Hero is a provider of HR management software globally, aiming to compete in the $9B core HR software market. Its solutions streamline HR processes, including employee onboarding, payroll, time and attendance tracking, and performance management.
The company has somewhat become a strong industry player, with over 1M users on its system with over 300,000 businesses. By focusing on small and medium-sized businesses, Employment Hero has had brilliant success with its product that eases the burden of being an employer. The company claims to reduce the time spent on HR admin by around 80%, a significant saving for businesses of this size.
The market may be competitive, but Employment Hero isn't hitting the brakes. In fact, it's accelerating its growth with the recent acquisition of Humi, Canada's most trusted employment platform. This strategic move bolsters Employment Hero's foothold in Canada, making its presence even stronger.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2023
$180.8m
SERIES F
Feb 2022
$124.5m
LATE VC
Total funding: $457.5m
Company benefits
- A generous budget for your home office
- Cutting-edge tools and technology
- Reward and recognition programs - because great work should be recognised and rewarded
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content)
- Employee Share Option Program: be an owner of Employment Hero
- Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025
Company HQ
Holborn, London, UK
Leadership
Ben Thompson
(Co-Founder & CEO)Employment Lawyer for 20 years having founded their own firm, EI Group. Also founded Power2Motivate in Asia as part of Carlton One Group.
Dave Tong
(Co-Founder & CTO)Previously founded MyMeetingHub where they served as the Software Engineer. They also worked as a Sales Engineer at InterSystems, and as a Software Engineer at digiaid.
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