Senior Site Reliability Engineer, ServiceTitan
$137.9-221.4k
Salary dependent on location. + Annual Bonus + Equity
All-in-one operating platform for trades
Posted today
All-in-one operating platform for trades
1001+ employees
Posted today
$137.9-221.4k
Salary dependent on location. + Annual Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Kubernetes (must-have): strong, hands-on understanding of Kubernetes as a system
- SRE principles: practical experience with SLIs, SLOs, and error budgets — able to speak to how you've defined and monitored these on real systems, not just definitions
- Cloud engineering & networking: solid grounding in AWS or Azure, including networking fundamentals (subnetting, IP addressing)
- Observability: deep experience with at least one modern observability stack (OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch) and the ability to translate that understanding across tools
- CI/CD: strong understanding of a CI/CD system — GitHub Actions preferred, but TeamCity, Azure DevOps, or GitLab CI experience is acceptable
- Strong programming skills with the ability to build web applications — ideally with solid working knowledge of .NET and ASP.NET. We're also open to strong Python (Flask, FastAPI) or Java (Spring) backgrounds. The coding assessment will be tailored to whichever language/framework you're most comfortable in
- Experience with distributed systems and their common failure modes (retries, timeouts, cascading failures)
- Strong production troubleshooting skills — comfortable diagnosing issues under pressure
- 8-10+ years of relevant hands-on experience
- Nice-to-have: database experience (not mandatory — databases are monitored by the same team, not owned individually)
- You're someone who enjoys being directly accountable for the reliability of a business-critical, large-scale enterprise system
- You're comfortable guiding and making decisions with limited information, and capable of operating within the trade-offs between solving for immediate needs versus bigger-scale solutions
- You feel rewarded by developing an operability culture in a quickly growing and changing environment, and you're comfortable owning a wide and diverse set of problem areas
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- We're looking for a Senior Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team
- We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it — designing the signals that tell us when something's wrong, and building the systems that keep ServiceTitan running better, faster, and cheaper as we scale
- Participate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load)
- Design, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
- Operate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure
- Work across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems
- Investigate and resolve production incidents, including root-cause analysis and follow-up remediation work
- Partner with product engineering teams to review architecture and infrastructure decisions before they ship
- Build and maintain automation that reduces manual, repetitive operational work across the team
- Write and maintain runbooks and documentation so on-call knowledge is shared across the team, not siloed with one person
- Help define non-functional requirements — scalability, availability, performance — for new systems as they're designed
- Collaborate across engineering teams to adopt best practices in reliability and observability
- Contribute to CI/CD pipelines and help teams ship changes safely and quickly
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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