Product Operations Manager, Gusto
Big Desk Payroll
$87-132k
1-2 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$87-132k
1-2 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 5+ years of relevant work experience in operating roles at growing startups, biz ops roles, and/or product operations
- Ability to develop insightful quantitative analyses, paired with strong critical thinking and sound business judgment
- Proficiency with Excel and SQL
- Proven process improvement experience and a passion for making processes more efficient
- Stakeholder and project management mastery
- Comfortable with ambiguity
- Executive presence and ability to influence senior leaders
- Deep empathy and obsession for our small business customers
- Grit, hustle, and fire for making things right
- A passion for helping others
What the job involves
- As Product Operations at Gusto, our goal is to collaborate with partners to build the best version of Gusto, both as experienced by customers and our internal teams
- Working with Product and Customer Experience, you will be expected to tackle both highly strategic and deeply operational projects
- A typical day may include advocating for a highly valuable customer-facing feature with PMs and Engineering in the morning, meeting with marketing and customer-facing teams to prepare for a launch in the afternoon, and preparing to share customer insights and analyses in company-wide reports by the end of the day
- This role in particular will focus on initiatives related to our new customer segments
- Lead and support cross-functional projects across Payroll, Product, and Customer Experience teams
- Hypothesis-driven problem solving to drive our business
- Ensure operating team readiness when launching new features and customer experiences
- Be the voice of our customers as we build new features
- Develop and manage project plans for cross-functional initiatives
- Provide business insights and recommendations based on data that will drive our strategy
- Build and implement scalable processes and service designs that complement our software capabilities and ensure a foundation for successful scaling of our products
- Get your hands dirty and troubleshoot issues that arise
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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