Customer Care Associate, Brigit
$45-48k
+ Equity
More information about location
2 days a week in office
Promoting sustainable financial health
Open for applications
Promoting sustainable financial health
101-200 employees
Open for applications
$45-48k
+ Equity
More information about location
2 days a week in office
101-200 employees
Company mission
To help everyday Americans build a brighter financial future.
Role
Who you are
- At least a Highschool Degree or equivalent
- 2+ years of experience in customer support
- Passion about helping people and providing incredible customer care
- Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
- Empathy and problem solving skills
- Efficient and clear communication skills to resolve difficult customer issues
- Strong ability to spot trends or problems and creatively find solutions
- Professional response to negative feedback or user interactions
What the job involves
- As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care
- As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values
- Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
- Learn and be an expert in all the issues/situations our users need assistance with
- Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
- Feel comfortable in escalating tickets as required and follow through to resolution
- Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
- Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
Our take
Brigit is an algorithm-based personal finance app that helps underserved financial customers maintain financial health. It offers a raft of protective services including cash bumps to fend off overdraft charges, budgeting tools, and interest-free emergency loans.
In spite of this financially-oriented spread, Brigit has no intention of expanding into neo-banking. This is smart, as it allows the company to focus on a broad range of banner services without stepping into the far more competitive digital banking sector. Brigit has successfully united these disparate features under a strong customer-forward and socially-impactful identity, which gives the company the freedom to expand its services in response to new banking trends without diluting its brand.
It means, too, that Brigit can complement new and legacy banking solutions, instead of competing for space. This careful positioning should shore Brigit up in a sector undergoing continual and swift change.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Employee endorsements
Challenging work
"I am trusted to work within my scope (and beyond) to iterate as quickly as I'd like. Not only do I get to evolve in my current function, I am able..."
Funding (last 2 of 5 rounds)
Jan 2021
$35m
SERIES A
Jan 2020
$35m
SERIES A
Total funding: $110m
Company benefits
- Medical benefits - We offer top-quality health insurance (medical, dental, vision, and wellness) with options so you can select the plan that works best for you
- Generous paid time off - Take the time you want and need to recharge and live a fully balanced life
- Paid parental leave - Because we know there are no jobs harder than being a parent, we support our employees with paid parental leave
- Phone/wifi stipend - Whether you’re in a hybrid or remote role, we make sure our employees have what they need to work effectively outside of the office
- 401K - Choose from a wide range of plans to find the ones that suit your specific retirement plans and savings goals
- Snacks & more - Caffeine and a stocked kitchen keep us energized and Thursday lunch brings everyone together for a weekly nosh
Company values
- Fairness: Our founding principle is to look out for—not make a quick buck from—people in need
- Transparency: When it comes to finances, nobody likes surprises. With Brigit, there are no hidden costs, ever. Ever
- Simplicity: Finance is complicated enough. Our app is designed to not only be easy to use, but actually reduce stress
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Hamel Kothari
(CTO & CDO)Former software engineer at Palantir and Two Sigma. Graduated from Berkley with a BA in computer science.
Zuben Mathews
(CEO)Former founder and group head in Strategic Partnership at Deutsche Bank, and managing director at Infosys Technology. Founder of METROINDIA.COM. Graduated with a BA Economics from University of Chicago.
Salary benchmarks
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