Client Success Manager, Tixr
Experiential Events
$65-95k
+ Equity
Ticketing platform
Job no longer available
Ticketing platform
21-100 employees
Job no longer available
$65-95k
+ Equity
21-100 employees
Company mission
To upgrade the world of ticketing by delivering an unparalleled experience for event creators and fans.
Role
Who you are
- 2+ years in experiential event ticketing
- Experience with timed entry and complex upsells is a plus
- Excellent project management skills
- Great communicator with professional demeanor
- Highly organized and detail-oriented
- Passion and appreciation for technology, design, and experiential events
- Ability to multitask and prioritize competing demands
- Strong service orientation
- Creative problem-solving skills
- Knowledgeable about the ticketing industry and live events
What the job involves
- Function as the day-to-day contact for numerous experiential clients
- Serve as a strategic partner to help experiential clients maximize ticket sales
- Coordinate with Fan Support and Field Operations personnel
- Communicate product needs to Dev team
- Relay client feature requests to Sales team and gauge client temperature
- Communicate overall client health and temperature to Director of Client Success
- Perform regular high-level client check-ins to discuss account health and strategies
- Build and nurture strong client relationships
- Gain a deep understanding of clients’ business operations and needs in an effort to help them meet their business objectives
- Ensure that clients properly utilize all applicable product offerings
- Onboard and train new clients
- Act as a consultant, advising on best practices regarding event builds, onsales, reporting, etc
- Educate clients about and help them adopt new features as they’re released
- Provide onsite hardware and software support at events, as needed
- Proactively address client needs
Our take
If you want to go to any sporting, music or other major event, you probably purchased your ticket through a ticketing platform. However, while these are useful for event organizers, bringing customers to a central sales point and managing reservations, they frequently offer a horrible experience to users with poor search functions and confusing interfaces. Tixr was founded in 2012 to solve this with a ticketing platform built around a fun and easy user interface.
Tixr competes in a crowded field with the likes of Ticketmaster, Eventbrite, Dice and RA, to name just a few. However, Tixr stands out as a technology-first company, focusing on the user experience delivered through its mobile and web apps and in the speed and agility of its solutions, which extend beyond ticketing to merchandise sales and other monetization channels for its partners' events.
Tixr has grown rapidly over the years and in 2022 achieved over $1 billion in transactions on its platform. It has recently moved into the sports vertical with partnerships with LIV Golf, Acura Grand Prix of Long Beach, and the Danbury Hat Tricks. It is also expanding internationally and will be looking to grow its market share, particularly in the lucrative European events sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Healthcare (PPO) and 401(k)
- Top of the line work equipment
- Unlimited paid-time-off with self-regulated vacation policy
- Flexible remote working environment
- Casual, laid-back office and company culture
- Access to awesome events!
Company HQ
Downtown, Santa Monica, CA
Leadership
Robert Davari
(CEO)Previously was Founder and Director of Business Development at CarrierCorrect.
Patrick Stavro
(CTO)Prior to co-founding Tixr, was Director of Engineering at Fox Digital Media. Before that was Software Developer for NetKit Solutions.
Share this job