Client Success Manager, Tixr

• 2+ years in experiential event ticketing
• Experience with timed entry and complex upsells is a plus
• Excellent project management skills
• Great communicator with professional demeanor
• Highly organized and detail-oriented
• Passion and appreciation for technology, design, and experiential events
• Ability to multitask and prioritize competing demands
• Strong service orientation
• Creative problem-solving skills
• Knowledgeable about the ticketing industry and live events

• Function as the day-to-day contact for numerous experiential clients
• Serve as a strategic partner to help experiential clients maximize ticket sales
• Coordinate with Fan Support and Field Operations personnel
• Communicate product needs to Dev team
• Relay client feature requests to Sales team and gauge client temperature
• Communicate overall client health and temperature to Director of Client Success
• Perform regular high-level client check-ins to discuss account health and strategies
• Build and nurture strong client relationships
• Gain a deep understanding of clients’ business operations and needs in an effort to help them meet their business objectives
• Ensure that clients properly utilize all applicable product offerings
• Onboard and train new clients
• Act as a consultant, advising on best practices regarding event builds, onsales, reporting, etc
• Educate clients about and help them adopt new features as they’re released
• Provide onsite hardware and software support at events, as needed
• Proactively address client needs

• Healthcare (PPO) and 401(k)
• Top of the line work equipment
• Unlimited paid-time-off with self-regulated vacation policy
• Flexible remote working environment
• Casual, laid-back office and company culture
• Access to awesome events!

If you want to go to any sporting, music or other major event, you probably purchased your ticket through a ticketing platform. However, while these are useful for event organizers, bringing customers to a central sales point and managing reservations, they frequently offer a horrible experience to users with poor search functions and confusing interfaces. Tixr was founded in 2012 to solve this with a ticketing platform built around a fun and easy user interface.