Customer Success Manager, Daxko

• The ideal candidate is a strategic, customer-focused professional who excels at delivering exceptional customer experiences, identifying growth opportunities, and solving challenges with a consultative mindset
• A passion for helping others succeed and a customer-first mindset
• Strong communication and interpersonal skills - you’re someone who builds trust quickly and communicates with clarity and empathy
• A strategic, consultative approach - you think several steps ahead and connect the dots to find win-win solutions
• Confidence in interpreting data and trends to guide decisions and improve outcomes
• A knack for organization - you juggle multiple priorities without dropping the ball
• Technical acumen and the ability to quickly learn and support complex software solutions
• Bachelor's degree in Business, Communications, Marketing, or a related field—or equivalent experience
• 4+ years of experience in a customer-facing role such as Customer Success, Account Management, or Professional Services
• Experience with one or more of our platforms: ReClique Core, Daxko Operations, Spectrum, Club Automation, Zen Planner, or Motionsoft
• Familiarity with CRM and customer success tools like Salesforce, Gainsight, or similar platforms

Desirable

• As a Customer Success Manager at Daxko, you will build and maintain strong relationships with customers, ensuring they achieve their desired outcomes through effective utilization of Daxko’s products and services
• You will play a proactive role in driving customer satisfaction, customer retention, and customer growth by monitoring customer health, providing consultative service, and identifying opportunities for success
• At Daxko, we are dedicated to empowering our customers through innovative products and services
• As a key member of our team, you’ll have a direct impact on customer success, satisfaction, retention, and continued growth
• Serve as the trusted advisor for assigned customers, building strong relationships and acting as their primary contact for all product-related needs
• Proactively conduct regular check-ins to assess satisfaction, address concerns, and provide ongoing service
• Understand customer pain points, goals, and business objectives to ensure alignment with Daxko’s products and services
• Monitor customer engagement and address potential challenges before they escalate, offering timely solutions
• Conduct product training sessions, share best practices, and provide guidance to optimize product usage and drive adoption
• Identify and manage subscription renewals while exploring opportunities to upsell additional features or services to increase customer value
• Track and analyze customer health metrics such as churn rate, Net Promoter Score (NPS), and product adoption to measure success and areas for improvement
• Partner with Sales, Service, and Product teams to communicate customer feedback, resolve escalations, and contribute to product development
• Provide regular reports on customer health, satisfaction, and success metrics to inform internal stakeholders and strategic initiatives
• Identify opportunities for customers to expand or upgrade their services, aligning recommendations to their goals for maximum impact