Customer Support, Koru Kids
Family and Nanny Matching Team
£25.5-27.4k
Outstanding childcare for modern families
Be an early applicant
Outstanding childcare for modern families
21-100 employees
Be an early applicant
£25.5-27.4k
21-100 employees
Company mission
Koru Kids mission is making it easier and more affordable for families to access high quality childcare.
Role
Who you are
- You’re friendly, switched on and a great communicator – you’re a people-person! We’re after an all-rounder who is clever, practical and nice. We’ll also be looking for evidence of drive, aspiration and enthusiasm in stuff you’ve done outside of work
- You must be eligible to work in the UK
- You love speaking to new people. You’re warm, friendly and personable. You’re empathetic by nature
- Although you like to talk, the most important thing you’ll do is listen
- You love communicating with people. You’ll enjoy speaking to customers on the phone, chatting with your team on Zoom and you’ll get great satisfaction from writing an amazing email
- You’re a team player and love the sense of achievement from working together to get stuff done
- You’ll happily get stuck in and give something a go, but are equally happy to ask for help when you need it
- You’re able to write clearly and accurately, with perfect spelling and grammar
- You’re focussed and work at a fast pace. You can manage your own time and prioritise tasks effectively
- You thrive on learning. You actively seek out feedback and are constantly looking for ways to learn and improve your craft
- You have good judgement and can spot inconsistencies. You aren’t afraid to question things
- You’re detail-oriented. You’re able to input and update data accurately
- You roll with it. You understand that startups are unpredictable environments. You are comfortable with a degree of chaos
- You’re nice. You get that no player is bigger than the team. You fit right into our culture of supporting and helping each other, whilst improving childcare in London
What the job involves
- At Koru Kids we have a triple mission: to support working parents during the hardest years of their life, to give children the best possible childhood to allow them to flourish as adults, and to create really great jobs for childcarers. We’re a marketplace, which means we have two customers: people who look after children and families. The challenge is massive, but our team is really good
- Our business is growing fast - we doubled in size in 2021 and we’ve delivered over 1M hours of childcare. We’re backed by strong investors and top-class VC’s. Our culture is informal, hard-working and kind. The team is an A+ when it comes to talent and our "no dickheads" rule means we're also a humble and supportive bunch. We’re also really committed to working with integrity, doing the right thing and building a company we are truly proud of
- You’ll be responsible for matching our families and nannies together. Most of your role will be spent speaking with families and nannies to help them decide if they are a perfect match for each other. The team’s purpose is to support families and nannies to make informed, timely decisions about working together. We care about making high quality matches that last, where the focus is on the longer-term customer experience
- We’ll give you all the training and support you need to do the job really well. In particular, you’ll learn advanced techniques to help customers resolve problems and make decisions. You’ll have the freedom to experiment and improve the way we do things
- This is a really great experience to work in a fast paced startup
- The role can be fully remote, but there is the opportunity to work from our office in Old Street, London, if you’d prefer. You’ll receive the training and support you need. You’ll be a crucial part of the team, and have our trust that you can do a great job
- This is a full-time role, our core hours are 9am-6pm, Monday - Friday but we are happy to consider all flexible working requests
Application process
- 1. An initial application review
- 2. A timed test at a time convenient to you
- 3. A zoom call with Sam, Customer Support Manager and Kate, Matching Team Lead
- 4. A 15 minute meet with Alan, Head of Operations
Our take
The childcare sector in the UK is under pressure, with prices rising and nurseries closing down. The way of finding nannies hasn't seen innovation in decades, and there hasn't been an introduction of technology to drive great experiences.
Koru Kids has focused on after-school childcare, allowing them to hone their product and solve one of the most neglected areas. This is specifically important in major cities like London, where parents are often working longer hours.
The business takes out all the hassle of finding a nanny. The solution isn't simply technology: Koru Kids also interviews, trains and references its nannies, and takes care of contracts, holiday pay and taxes. This operational complexity builds a competitive advantage.
When aiming to create the best childcare service in the world, quality will always remain important. Koru Kids has made sure to grow carefully. The company boasts a strict process and low acceptance rates, to ensure standards remain high.
Steph
Company Specialist at Welcome to the Jungle
Insights
Most candidates hear
back within 2 weeks
82% female employees
14% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"We're genuinely trying to make life easier for working parents and that's at the heart of everything we do. We also want to provide top class..."
Funding (last 2 of 3 rounds)
Aug 2019
$12.7m
SERIES A
May 2018
$4.5m
SEED
Total funding: $17.9m
Company benefits
- 50% off Koru Kids childcare. up to a value of £7,000 per year as a taxable benefit
- 25 days holiday (plus bank holidays)
- Work from home opportunities. We're a remote-first company and welcome applications from anywhere in the UK
- Potential for share option equity
- MacBook and home office allowance
- Video therapy sessions through Spill, to support positive mental health
Company values
- Put families first
- Use time wisely
- Understand, don't overthink
- Be humble. Be human
- Open up
Company HQ
Clerkenwell, London, UK
Articles
Leadership
Rachel Carrell
(CEO)Previously CEO of DrThom, a healthcare company which I grew to 1.3 million paying users in 3 countries. Before that they spent six years at McKinsey. Have a DPhil from Oxford, where they were a Rhodes Scholar.
People progressing
Started as an intern, moved into nanny recruitment operations, then became a Junior Product Manager, then promoted to Senior Product Manager.
Started as Marketing Lead, then promoted to Head of Marketing and then Chief Marketing Officer
Diversity, Equity & Inclusion at Koru Kids
- We will treat others with humility, respect and dignity at all times.
- We treat all people we interact with fairly and ethically, from our nannies to our families to our suppliers, partners and anyone else we come into contact with.
- We seek to identify and select a diverse set of employees and provide a fair and inclusive working environment with equal opportunities for all employees, regardless of background.
- All employees, no matter whether they are part-time, full-time, or temporary, will be treated fairly and with respect.
- We will work to create an environment in which individual differences and the contributions of all team members are recognised and valued
- We will strive to create an inclusive product with algorithms that don't exclude or reinforce biases and unfairness we see in the world
- When Koru Kids selects candidates for employment, promotion, training, or any other benefit, it will be on the basis of their aptitude and ability
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