Customer Success M&A Lead, Salesforce
Director
$171.2-298.4k
Salary is dependent on location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$171.2-298.4k
Salary is dependent on location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 6-8 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field, with a proven track record of success
- Proven experience in Program Leadership & Execution for large tech acquisitions, demonstrating a deep understanding of the integration process and best practices
- Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications
- Exceptional Stakeholder Engagement & Management skills, with a proven ability to build strong relationships, navigate complex organizational dynamics, and drive alignment at all levels
- Strong strategic and critical thinking skills with a passion for developing solutions to complex business problems
- Excellent communication skills, with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption. Proven ability to translate complex strategies into clear, compelling narratives that drive understanding and action (Strategic Narrative & Value Articulation)
- Strong business acumen and analytical approach, with the ability to analyze data, identify trends, and leverage insights to advise integration strategies
- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously, prioritizing tasks, and delivering high-quality results within established timelines
- A track record of successfully demonstrating the organization's core values while navigating M&A complexities, fostering trust, and leading an equitable integration process (Living Our Values)
What the job involves
- The Customer Success M&A Lead, Director will be responsible for driving the successful onboarding and integration of acquired companies into the Customer Success organization. This role will manage a portfolio of acquisitions, ensuring a seamless and effective transition of people, processes, and systems
- The M&A Lead will be accountable for driving business continuity during onboarding and defining the integration strategy, aligning business value, and executing on the integration roadmap to accelerate acquired companies' productivity and performance
- This is a highly strategic and collaborative role that requires a blend of critical thinking, excellent execution, and strong stakeholder management. The role is part of the Customer Success M&A team, focused on developing and executing rapid and thoughtful integrations that drive customer adoption and reduce attrition
- The successful candidate will build trust with leaders across acquired companies and the broader Salesforce organization to drive alignment on integration priorities and roadmaps while consistently living the organization's core values
- Stakeholder Engagement & Management: Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes
- Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion
- Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of V2MOM and program success metrics across the M&A integration lifecycle
- Cross-Functional Collaboration: Collaborate with a wide range of cross-functional teams, including Corporate Development, Business Technology, Finance, and Field Leadership, to ensure alignment and encourage collaboration throughout the integration journey
- Influence and Advise: Proactively identify trends, risks, and opportunities to influence and advise the strategy. Highlight key issues to senior leadership, partnering with them to solve problems and make informed decisions
- Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable sustainable and scalable transformations
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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