Advisory Solution Consultant, ServiceNow
Creator Workflow
$140.4-231.6k
+ Variable/incentive compensation
Expected Travel: 25-30%
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$140.4-231.6k
+ Variable/incentive compensation
Expected Travel: 25-30%
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Experience working with US Public Sector customers
- US Citizenship is required
- TS/SCI clearance is a plus for some roles
- 5+ years of experience as a solution consultant/architect
- 3+ years of experience architecting and delivering complex solutions on the Now Platform (or similar platform)
- Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
- Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
- Functional comprehension of SQL and database concepts
- Functional comprehension of JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
- Ability to quickly understand new technology through instruction and self-training
- Strong people development skills, including coaching and mentoring for technical roles
- Executive level presence and experience presenting to executive-level audiences
- Strong written and verbal communication skills
- Experience with Big Data, IoT and other emerging technologies a plus
What the job involves
- ServiceNow is seeking an Advisory Solution Consultant - Creator Workflows that is a customer facing domain expert, that drives innovative mission solutions with our customers, by applying technical and business skills
- This role is a Pre-Sales/Sales Engineering/Solution Consulting role that is well versed in architecting solutions to address mission problems on the Now Platform (or similar platforms)
- The role also requires demonstration and prototyping of platform capabilities, and in select cases identifying the specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes to customers
- The Advisory Solution Consultant – Creator Workflows will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well
- The candidate must be able to articulate the business value message in front of both technical and non-technical customers
- You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness
- The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions
- The Advisory Solution Consultant – Creator Workflows will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions
- The Advisory Solution Consultant – Creator Workflows will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements
- This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles
- Drive innovative mission solutions and digital transformation with our customers
- Consult with customers and prospects to understand their mission needs and pain points, and evangelize the mission value of solution development on the Now Platform
- Partner with Sales to qualify customer needs and identify opportunities to deliver high value mission outcomes for clients
- Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
- Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers
- Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
- Conduct architectural and/or technical workshops that may include enablement sessions
- Contribute to and help maintain an asset library of applications developed on the platform
- Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
- Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
- Be the platform subject matter expert at executive briefings, workshops and marketing events
- Document and present technical solutions aligned with our client’s business problems
- Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform
- Provide mentoring to solution consulting peers and other colleagues in the organization
- Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
- Presenting at executive briefings and marketing events
- Work closely with Product Management on upcoming releases and provide feedback from customer interaction
- Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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