Deal Desk Analyst, Spring Health
$86-106.3k
+ Stock options
Personalized mental healthcare
Be an early applicant
Personalized mental healthcare
1001+ employees
Be an early applicant
$86-106.3k
+ Stock options
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- Financial Acumen: Highly skilled in modeling the economics of Spring Health deals across new business, renewals, partnerships, and payers. Able to own the creation and maintenance of a deal calculator that effectively forecasts deal gross margin and revenue based on various deal criteria. Bachelor's degree in finance preferred
- Servant Minded Leadership: A belief that our success as a Revenue Effectiveness team is directly tied to the success of the larger Rev organization. Act in service of the Rev Org’s goals and best interest of our customers - operate as a force multiplier and enabler of mutual success
- Subject Matter Expertise: A working knowledge of our internal Pricing & Packaging guidelines as well as industry best practices, as well as typical deal structuring in the benefits and Healthcare space
- Relationship / Stakeholder Management Experience: The capacity to develop strong relationships with leaders across the Revenue organization, understand their desired outcomes and needs, and process them into solutions that drive measurable value and foster our stakeholders’ trust in the Revenue Effectiveness team
- Able to not just serve the Revenue Org, but to earn a “seat at the table” and serve as a resource and advisor to executive leadership
- Project / Program Management Experience: The ability to turn desired outcomes into a tangible solution, complete with clear deliverables, action steps, item ownership, and timeline management
- Adaptability / Agility: As a new team within the Revenue Organization, the scope of what we own and the procedures we follow are still being defined. No two days will look the same, and there will be a need for this function to grow as it iterates. This competency captures the ability to stay open-minded, and prioritize initiatives, while contributing to the development of enduring operating procedures that keep the team efficient
- 3-4 years of Deal Desk Operations functional experience (Deal Desk, Deal Strategy / Analysis, or a related field) OR
- A combination of at least 2 years of quota-carrying sales or customer success experience along with 2 years of Deal Operations Operations functional experience
- 2-3 years experience with Sales Enablement tools and systems to include Salesforce, Guru, Gong, Looker, LMS, etc
What the job involves
- This individual will play a pivotal role in the Deal Desk function within the Revenue org, reporting directly to the Manager of Deal Desk Operations
- This role is responsible for providing direct support & guidance to the Sales and Customer Success Teams in all commercial aspects of deals with existing and prospective customers
- This individual will need to be an expert in cross-functional leadership, be able to partner with different teams within the business including Sales, Customer Success, Product, Finance, Data Science, and Legal to deliver high impact deal solutions that drive value for our customers and protect margin and delivery requirements for Spring Health
- Support deal structuring and pricing reviews for both new and existing customers, ensuring alignment with Spring Health’s Pricing & Packaging guidelines
- Manage day-to-day deal desk workflow, tracking deal status and collaborating with Sales, CS, Finance, Legal, and other cross-functional teams to ensure smooth approvals and timely turnaround in line with SLA targets
- Validate deal calculations and terms, including pricing, discounts, contract lengths, and performance guarantees. Support custom pricing scenarios and modeling when needed
- Maintain and improve deal desk tools such as pricing calculators, quote templates, and approval workflows to support Sales and CS in building accurate, scalable proposals
- Ensure data accuracy and documentation in deal records by reviewing submissions for completeness and compliance, flagging exceptions or errors for correction
- Track and report on deal desk KPIs (e.g., turnaround time, exception volume, discounting trends) and provide insights to inform ongoing process improvement
- Monitor trends in customer pricing and concession requests, surfacing insights to Deal Desk leadership and cross-functional partners to support potential updates to policies or pricing structures
- Assist in the operational support of performance guarantee packages, including documentation, tracking, and coordination with internal stakeholders for accurate adjudication
- Collaborate with Legal, Finance, and RevOps to ensure alignment across deal terms, policy updates, and pricing strategy execution
- Enable Sales and CS teams on quoting processes, pricing policies, and use of Deal Desk tools through documentation and enablement sessions
- Contribute to special projects and process improvement initiatives that enhance the efficiency and scalability of deal desk operations
- What success looks like in this role:
- Average Deal Gross Margin: Maintain a gross margin target measured as the weighted average of all deal desk tickets approved on a quarterly basis
- Deal Desk Turnaround Time: Maintain an average deal desk ticket turnaround time of 3 days
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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