Senior Technical Account Manager, Mattermost

• 5+ years of experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or similar technical customer-facing roles
• Strong technical expertise in Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
• Hands-on scripting or development experience (Python, Go, Bash, Node.js, or similar)
• Solid understanding of cybersecurity principles and secure system architecture
• Experience with DevSecOps tools and workflows (GitHub/GitLab, Jenkins, Jira, Terraform, CI/CD pipelines)
• Demonstrated experience supporting enterprise or government clients with complex infrastructure environments
• Excellent written and verbal communication skills in English
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR
• Eligible for German security clearance or equivalent NATO clearance
• Must be legally authorized to work in Germany

Desirable

• Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and secure operation of the Mattermost platform for enterprise, public sector, and defense clients across Germany and Europe
• This role combines deep expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills
• The TAM acts as a trusted technical advisor—bridging engineering, product, and customer teams to drive secure, compliant, and mission-critical implementations in highly regulated and air-gapped environments
• Lead technical onboarding, configuration, and production deployment for strategic enterprise and public sector customers
• Design, validate, and implement secure, scalable architectures for Mattermost across cloud, hybrid, and air-gapped environments
• Ensure compliance alignment with relevant European and German frameworks such as BSI IT-Grundschutz, ISO 27001, NIS2, and NATO security standards
• Guide customers in integrating Mattermost with identity management systems (SSO, SAML, OAuth, LDAP, Active Directory), DevOps pipelines, and monitoring systems
• Provide proactive technical guidance to minimize operational risk and ensure high availability, resilience, and performance
• Serve as the primary technical point of contact for assigned strategic accounts
• Collaborate with Product, Engineering, and Support teams to resolve complex technical issues and represent customer needs internally
• Develop reusable assets (automation scripts, deployment playbooks, documentation) that enable secure and scalable deployments
• Participate in internal technical reviews and contribute to improving onboarding processes and implementation methodologies
• Present complex technical concepts clearly to both executive and technical stakeholders
• Build trusted, long-term relationships that support product adoption, expansion, and customer advocacy
• Maintain clear documentation of deployment architectures, security considerations, and customer feedback