Talent Coordination Lead, Cleo AI
£75-95k
Plus equity with bi-annual reviews
More information about location
AI personal finance assistant
Job no longer available
AI personal finance assistant
201-500 employees
Job no longer available
£75-95k
Plus equity with bi-annual reviews
More information about location
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- Experience in recruitment coordination, talent operations, or HR operations
- Previous line management or team leadership experience preferred
- Strong organisational and scheduling skills, with the ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- Experience working with Applicant Tracking Systems (ATS) and recruitment tools
- Strong attention to detail and process improvement mindset
What the job involves
- The Talent Coordination Lead is responsible for overseeing the day-to-day coordination of recruitment operations while line managing a team of three Talent Coordinators
- This role ensures that recruitment processes run smoothly, candidates have a high-quality experience, and hiring managers are supported throughout the hiring lifecycle
- The role combines operational oversight, people management, and continuous improvement of recruitment coordination processes
- Line manage and support a team of three Talent Coordinators, providing guidance, coaching, and performance management
- Allocate workload and ensure effective coverage across recruitment activity
- Conduct regular 1:1s, performance reviews, and development planning
- Foster a collaborative and high-performing team culture
- Provide training and onboarding for new coordinators
- Oversee interview scheduling and coordination across multiple departments and time zones
- Ensure smooth candidate journey from application through to offer stage
- Maintain high standards of candidate experience and timely communication
- Support complex scheduling and escalations when needed
- Review and optimise recruitment coordination processes and workflows
- Ensure accurate use of ATS and recruitment tools
- Maintain consistent documentation and recruitment records
- Monitor key coordination metrics such as scheduling turnaround times and candidate feedback
- Partner with recruiters, hiring managers, and HR teams to ensure efficient hiring processes
- Act as a point of escalation for coordination issues or scheduling conflicts
- Communicate updates and improvements to internal stakeholders
- Identify opportunities to improve efficiency, automation, and candidate experience
- Implement best practices for recruitment coordination and interview logistics
- Support projects related to hiring process improvements or scaling recruitment operations
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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