Project Manager, Ezra
Customer Success L&D
Professional digital coaching platform
Job no longer available
Professional digital coaching platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Ezra's mission is to democratise leadership coaching.
Role
Who you are
- At least 1 year of coordinating customer projects
- Relevant industry background (i.e., HR, learning, higher education, organizational development, psychology, etc.) preferred
- Project management training and/or certifications preferred
- Very organized and demonstrated background documenting/defining project tasks, schedules, and plans
- Ability to aggregate manual data and prepare/visualize in a report (e.g., survey data)
- Very strong detail orientation, ability to track project delivery information. Ability to simplify and convey themes from a large amount of manual details
- Strong interpersonal skills to build relationships
- Composure with customers, including operating effectively in the face of problems, conflict, and ambiguity
- Active listening and questioning skills, able to learn on the fly and incorporate stakeholder perspectives into work
- Prioritization and time management, able to juggle a high volume of small projects with ease
- Comfortable moving forward, being resourceful, and working independently in an environment of high change and ambiguity
- Excellent communication and presentation skills
- Tech savvy with user experience on internal and external L&D, sales, and PPM technology / tools (e.g., PSA, Salesforce, Clarity, MS Project, PowerAutomate, PowerBI, etc.)
- Intermediate-to-expert use of MS Office Suite, particularly PowerPoint, Excel, and MS Teams/Sharepoint
- Willingness to execute work at all levels, as needed for supporting customer success
- University degree strongly preferred
- Written and spoken English fluency necessary, fluency in a second language within geography strongly preferred
What the job involves
- Coordinates multiple small-to-medium L&D projects, providing customer-facing assistance for multiple accounts and account teams; may lead one workstream/region for complex project or program deliveries
- In partnership with sales and solution, gather a detailed knowledge of the project to ensure the customer expectations, requirements, and deliverables are planned, scheduled, and reporting is created
- Comprehend and clarify project roles and structure to ensure effective project delivery
- Work with project team to define and estimate their activities
- Define and manage the project schedule, RAID logs, and other work trackers
- Partner to draft, review, and/or execute communications with project team, customer, and participants
- Accurate and detailed set up and monitoring of project, delivery, and financial information
- Track the status of the project schedule, keep tracking up-to-date, report progress to the customer
- Prepare detailed customer-facing project meeting agendas, facilitate project status calls, provide effective meeting summaries
- Identify and escalate project changes to ensure decision making and issue resolution
- Prepare reports by aggregating data and preparing visual reports for customers
- Execute tasks and/or ensures project team is delivering on scheduling, logistics, product, and service delivery tasks (e.g., system set up, quality assurance, partnership with global resources and shared services)
- May be assigned to work under the direction of a Project Manager or Program Manager on a large-scale, global program. Execute assigned workplan or own one or more workstreams, proactively partner and communicate with a complex project team
- Proactively learn and incorporate LHH process and technology, project management best practices, and LHH project management tools, templates, and resources into project work
Our take
Leadership coaching has the potential to change people’s lives, make teams happier, and transform whole companies into more inclusive and productive places to work.
Ezra's virtual coaching app replicates an intimate, one-to-one interaction by providing expert technology-based coaching sessions, digital user journeys, and regular reporting. Its app-based coaching solution can be scaled across an entire organization. Being a junior company of LHH, Ezra has been able to leverage LHH's 50 years of global leadership in coaching and talent development.
Just over a year after its launch, the company became the fastest-growing virtual coaching solution globally. It now supports many of the world's leading companies, including Spotify, Sony and AstraZeneca. It is set for even more growth since its $21 million in venture capital, awarded in early 2024. This will be used to expand into 20 cities and 50 locations in North America and improve the capabilities of its AI technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Company benefits
- 25 days holiday
- Flexible working
- Weekly wellbeing hour
- Perkbox
- Your own world class coach
Company HQ
London, UK
Leadership
Nick Goldberg
(CEO)Has held several C-suite positions at LHH (the parent company of Ezra), Mind Gym, WorkLifeLabs and Kenexa.
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