Product Support Engineer, Telnyx

EMEA

Salary not provided

React

Docker

Kubernetes

Python

Scala

Java

Elasticsearch

Cassandra

Elixir

Jenkins

Ansible

Spark

Angular 8+

Junior and Mid level

Remote from Europe, UK

Full-stack platform for real-time conversational AI

Open for applications

Full-stack platform for real-time conversational AI

201-500 employees

B2BEnterpriseSaaSAPITelecommunicationsCloud Computing

Open for applications

Salary not provided

React

Docker

Kubernetes

Python

Scala

Java

Elasticsearch

Cassandra

Elixir

Jenkins

Ansible

Spark

Angular 8+

Junior and Mid level

Remote from Europe, UK

201-500 employees

B2BEnterpriseSaaSAPITelecommunicationsCloud Computing

Company mission

To solve real-world problems, modernize the antiquated and automate the manual.

Job

Company

Role

Who you are

Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls
Strong customer-focus, interpersonal and communication skills
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions
Continually looking to solve problems
Understand issues and requirements well in order to provide solutions
Outgoing and socially interactive
A self starter looking to assist at any moment and to take the initiative
Balancing daily workload and multi-tasker who can effectively prioritize work

Desirable

Experience in a product support/application role
Voice over IP experience with the SIP signalling protocol or other related telephony protocols
An understanding of general web technologies such as API/SDK's
Confidence with technology and the Internet
A natural curiosity and experience in applying technology to resolve customer issues

What the job involves

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology
You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases
Monitor operational pager alerts in an efficient and timely manner
Improve customer self service through better processes and documentation
Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service
Liaise with your technical peers for resolution of escalated cases
Working hours: Monday - Friday 9am-6pm UTC

Our take

As businesses increasingly look to integrate AI into customer interactions, one major challenge has emerged: the underlying infrastructure isn't build for real-time performance. Many companies rely on a patchwork of providers for voice, messaging, and AI, which can introduce delays, complexity and reliability issues. This becomes especially problematic for use cases like voice assistants or automated calls, where even slight latency can disrupt the experience.

Telnyx offers a full-stack platform that combines telephony, networking and AI infrastructure into a single system. In simple terms, it gives businesses everything they need to build and run real-time, AI-powered voice applications without stitching together multiple vendors. Its platform supports things like AI voice agents, programmable calls and messaging, all designed to work quickly and reliably across global networks.

The company now serves over 14,000 customers, processes millions of API requests daily and operates infrastructure across more than 60 countries. Recent recognition from Frost & Sullivan and partnerships likes it deal with Telarus point to growing enterprise adoption too. And as more businesses move toward AI-driven communications, Telnyx is positioning itself as the underlying infrastructure layer that makes those experiences fast and dependable.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-28% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (3.5)

Company

Funding (1 round)

Sep 2014

$1m

SEED

Total funding: $1m

Company benefits

Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching

Company HQ

Civic District, Austin, TX

Leadership

David Casem

(Co-Founder & CEO)

Co-founded Telnyx in 2009 and has served as the CEO since.

Ian Reither

(COO)

Prior to joining Telnyx as COO in 2014, Ian spent over 3 years at Trexin Consulting as a Principle Consultant.

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