Client Success Manager, Suvera
£40-55k
1 day a week in office
Remote clinical service for long-term care
Job no longer available
Remote clinical service for long-term care
21-100 employees
Job no longer available
£40-55k
1 day a week in office
21-100 employees
Company mission
To keep people throughout the world in good health.
Role
Who you are
- This role is a full-time position and ideal for a previous client success professional who has experience building successful relationships with PCNs and ICSs via their previous roles
- Some understanding of primary care funding, NHS restructuring and financial contracts and budgets
- Some experience of working in a account management or an avid interest in partner/ client relationships is desirable
- Bonus points - some knowledge and experience of working in General Practice is desirable
- Excellent communication skills, both written and spoken with the ability to communicate effectively
- A friendly, positive attitude
- A proactive mindset, continually using your initiative to drive work forward
- A confident manner in interacting with partners across various formats
- Ability to work under pressure
- Adaptable, able to juggle changing priorities and differing client needs
- A good team player with sound judgment and decision making skills
- Self motivated and an ability to work towards targets and deadlines
- A continuous growth mindset
- Excited about being involved with transforming the future of healthcare delivery for patients with long-term conditions
What the job involves
- As Client Success Manager at Suvera you will own a portfolio of our Partner contracts with Primary Care Networks (PCNs) and Integrated Care Systems (ICSs) across the UK
- This role will sit within the Client Success team to ensure partners gain exactly what they need from our virtual care services
- Our most important metric for growth is retention of our contracts, and as Client Success Manager, this will be your number one measure of success
- You should be able to follow and support in crafting a strategy and playbooks for success, adapted to Suvera
- You will need to be hands-on and proactive to ensure that our clients receive an excellent service that leads to stellar feedback
- The position is full time (40 hours over 5 days a week)
- Onboard new clients, ensuring a smooth and efficient transition once contracts have been signed
- Identify ways to re-engage clients that have disengaged during the onboarding process
- Develop and deliver training materials for clients to maximise their understanding and utilisation of our virtual care solutions
- Collaborate with the partnership team to identify and address any barriers to client adoption or satisfaction
- Continuously refine and improve onboarding and training processes based on client feedback and evolving needs
- Monitor client usage and satisfaction metrics, identifying trends and areas for improvement
- Proactively manage a portfolio of our clients, anticipating and addressing their requirements in a timely manner
- Collate and share client feedback with wider internal teams to ensure client needs are heard and understood
- Develop and implement strategies to increase client retention and promote upselling opportunities
- Help support complaints/incidents and ensure feedback and findings are relayed back to clients
- Collaborate with the partnerships and marketing teams to identify and target expansion opportunities within existing client accounts
- Actively seek feedback from clients to inform improvements and enhancements to our virtual care solutions
- Foster a culture of collaboration and continuous improvement within the Client Success team
- Work closely with other departments, including Partnerships, Marketing, Product, and Operations, to ensure alignment and coordination of efforts to maximise client satisfaction and growth
Salary benchmarks
Our take
Suvera was created after its founder learned how poorly patients were supported by the healthcare system in order to learn about their medications. The company is a virtual care service working with GP surgeries across the UK to provide patients with long-term conditions with quality reviews, management, and follow-up care from their homes.
Today, Suvera's service specialises in patients with high blood pressure and diabetes and is expanding to cover other long-term health conditions such as asthma and COPD. With more frequent and accurately collected measurements the company helps practices paint a more robust picture of an individual’s condition without the need of seeing the patient face-to-face. Suvera believes its offer of a virtual follow-up allows patients’ conditions to be monitored more regularly, accurately, and conveniently. This data saves patients time and removes the need for unnecessary trips to the GP.
Suvera is now Care Quality Commission registered, which is a certification required before providing healthcare services. With this, the company has a greater degree of confidence in the services it provides, giving users confidence that Suvera is currently providing healthcare according to best practices.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2022
$6.8m
SEED
Jun 2021
$0.1m
GRANT
Total funding: $6.9m
Company benefits
- A diverse, remote-first collaborative environment with strong clinical leadership and a supportive team culture that values community-building and regular socials. 🎉 Milestone and recognition checkpoints because special moments matter 🚀 Huge opportunity for growth, ownership and autonomy, with plenty of room to naturally progress your career
- Comprehensive support to help you feel your best, inside and outside of work. 💙 Annual wellbeing budget via Heka 🏋️ Gym passes and fitness support 🧠 Mental health support including therapy sessions 🌱 Financial advice and additional wellbeing resources 👩⚕️ Unlimited private virtual GP access 👓 Free eye tests and contributions towards glasses
- Work in a way that suits you, wherever you are in the UK. 🏡 Remote-first culture - work from anywhere within the UK with full flexibility and autonomy (some roles may be hybrid 1 day a week in office for intentional collaboration) 🏖️ 28 days paid holiday (excluding bank holidays), with the option to purchase 5 additional days leave 💰 Pension contributions matched up to 5% of qualifying earnings ✨ Share options so you can share in the success you’re helping to build 🖥️ Work from home setup support 📚 Annual learning and development budget
Company HQ
City of London, London, UK
Leadership
Will Gao
(Co-Founder)Previously Graduate Researcher at Great Ormond Street Hospital for Children, NHS Foundation Trust for 1 year, and the Co-founder of Mindful Medic.
Ryzard Akita
(Co-Founder)Previously Co-founder of FricanDuo a digital design studio. Prior to this, they worked as a Digital Product Designer at Airbyte.
Ivan Beckley
(Co-Founder & CEO)Studied Medicine, Global Health, and Data Science at UCL. Previously a Clinical Entrepreneur at NHS England for 3 years.
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