Vice President of Client Success, Pager
$200-275k
Salary dependent on location, the range listed only applies to Colorado, Nevada, and New York
More information about location
Virtual healthcare platform
Job no longer available
Virtual healthcare platform
201-500 employees
Job no longer available
$200-275k
Salary dependent on location, the range listed only applies to Colorado, Nevada, and New York
More information about location
201-500 employees
Company mission
To transform the way that consumers interact with their healthcare.
Role
Who you are
- 10+ years of related work experience. Experience in face to face management of strategic accounts or large account sales
- Significant experience dealing with C-Suite/Sr. Director level executives internally and with clients
- Significant experience managing high performance teams and leading that team's participation internal and external initiatives
- Significant experience with strategic accounts or payer account management is required
- Experienced in designing, developing and deploying wellness programs within a health plan is preferred
- Strong understanding of the business requirements from health plan and key accounts and how to transition those requirements into product requests, system requirements and acceptance criteria
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Must be a team player, be organized and have the ability to handle multiple projects
- Willing to travel at least 35% on an annual basis
What the job involves
- The Vice President, Client Success is responsible for growing and maintaining a team of Client Services Executives and Managers responsible for driving the ongoing attainment of outcomes, technology adoption and satisfaction across the customer portfolio
- They are the internal voice of the customer - coordinating the approach required for sustained customer success and growth
- Key focus areas will include setting team goals/priorities, performance management, and creating an inspiring team environment
- This role will consult on all client accounts and will support Sales and Product in RFPs and client discussions; Represents the customer on internal committees and initiatives (or delegates this responsibility)
- The Vice President, Client Success will manage a team of Client Success personnel across the United States
- Develop relationships with C-Suite and Director-level personnel in the payer and employer space
- This role is critical to the continued success of the company and candidates must have experience managing teams in healthcare IT, payer or employer wellness space
- Manage a team of Client Success personnel across the United States. Manage all elements of the teams supporting customer relationships of major, complex accounts
- Nurture and grow relationships with client executives to identify and mine sales or strategic partnership opportunities. Drive and maintain partner's referenceability
- Support internal business planning and forecasting processes through intimate knowledge of strategic relationships and future revenue opportunities
- Drive retention and growth of all customers by gaining access across all levels of the organization, utilizing a consultative/solution selling approach to identify business needs, develop custom solutions and measure outcomes
- Develop and maintain executive relationships across the customer base
- Track and report metrics related to customer experience including renewal, expansion, turnover and overall customer health
- Develop and implement customer segmentation strategy to optimize revenue and profitability
- Manage customer success activities related to onboarding, training, customer success management, renewals, cross-sell/up-sell, QBR execution and advocacy
- Represent the voice of the customer to inform our sales process and product roadmap
- Optimize the customer lifecycle, identify opportunities for continuous improvement and learn from best practices within the industry
- Collaborate with internal teams and leadership to ensure customer growth goals are consistently achieved
- Support AEs in retaining, renewing and growing major accounts
- The essential functions listed represent the major duties of this role, additional duties may be assigned
Our take
Pager is a virtual care platform that delivers a range of services to healthcare clients. The app allows patients to schedule appointments and connect with caregivers and medical professionals while providing telemedicine, after-care follow-up, and various other options.
Since its rebranding in 2014, Pager has experienced substantial growth, reflecting the increasing demand for telehealth solutions. The company has formed several partnerships with established healthcare providers, including a notable deal with Horizon Healthcare Services in 2017. These collaborations have helped expand Pager's reach and integrate its services into existing healthcare systems.
Interest from private investors has also been significant, with the company securing substantial funding. However, Pager faces intense competition in the telehealth market, which is a huge and growing space. To stand out from alternative solutions, it is crucial for Pager to continually innovate and differentiate itself in this rapidly evolving space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$6.1m
LATE VC
Sep 2021
$50m
SERIES C
Total funding: $113.5m
Company benefits
- Medical (Free medical plan option for employees and affordable plan options for families)
- Health Savings Account (HSA) (Employer HSA contribution)
- Flexible Spending Accounts (FSA)
- Dental
- Voluntary Vision
- Life Insurance (Company paid)
- Accidental Death and Dismemberment (AD&D) Insurance (Company paid)
- Voluntary Life and Accidental Death and Dismemberment (AD&D) Insurance
- Short-Term Disability (STD) (Company paid)
- Long-Term Disability (LTD) (Company paid)
- Employee Assistance Program (EAP) (Company paid)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
Company HQ
Midtown South, New York, NY
Leadership
Walter Jin
(Chairman & CEO)Alongside being the CEO of Pager, they are the co-founder and General Partner at three Fields Capital. Previously co-founded The Innovation Institute where they served as the CIO for 4 years.
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