Community Manager, Team 17
Video game development and publishing
Job no longer available
Video game development and publishing
201-500 employees
Job no longer available
201-500 employees
Company mission
To represent the spirit of independent games.
Role
Who you are
- A strong understanding and experience of Team17 games and their audiences
- An unquenchable passion for video games, their development, with an expert understanding of the current video games industry
- Previous experience as a Community Manager, developing inventive and meaningful campaign strategies
- Experience of livestream production and presentation
- An ability to track, measure and collate community sentiment reports to help recognise key factors in a campaign – helping ensure campaigns deliver the best results possible, and to identify key learnings for the future
- Experience creating engaging social media content
- Working knowledge of photo and video editing software (e.g. Adobe Photoshop and Adobe Premiere Pro)
- Excellent communications skills with the ability to build effective, collaborative relationships with a variety of stakeholders
- Experience in building & managing communities on Discord
- The ability to clearly convey information to players across different social media platforms
- Knowledge & understanding of creating content across TikTok, Twitter, Facebook and YouTube – including the ability to adapt to key trends
What the job involves
- We are now looking for an inventive and savvy Community Manager to develop and grow our gaming communities for both our own IP and on behalf of our Games Label partners! This is a great opportunity to work across multiple titles, delivering meaningful campaigns for our diverse portfolio
- Develop and manage community strategy for key Team17 products
- Collect and present important community feedback to our internal production team and external developer partners throughout campaigns and help identify key areas of focus to improve engagement, retention and widen appeal
- Work closely with internal development, marketing and sales teams, as well as external partners to coordinate community led projects and ensure deadlines are met
- Act as a liaison with external partners, ensuring strong relationships are built and maintained Planning and managing a schedule of content that nurtures and grows Team17’s community across our owned channels
- Day-to-day social media and forum management, acting as the Team17 representative on our products and first point of contact for our players
- Organise and host livestreams in line with community campaign plans
- Act as ambassador to our titles internally and online in our communities, quickly developing an in-depth understanding of all Team17 products
- Manage multiple communities across an eclectic range of titles & genres
- Monitor your assigned titles social media channels, responding to player enquiries and messages throughout the day
- Attend a mixture of internal and external calls with project teams and developers, enabling you to understand a projects progress and relay any important information to the wider teams
- Work with your fellow community managers, collaborating and offering support where needed
- Spend time on your strategies and content calendars, planning and creating eye-catching material that will be shared across the relevant social channels
- Schedule your planned posts in advance, allowing time for amendments and review from senior members of the team
- Research popular social trends and be reactive with your planning
- Be proactive in developing your skills with things like Photoshop and Premier Pro, along with anything else that could help you in your tasks
Application process
- Stage 1 (30 minutes) – A quick introductory call with one of the TA team to briefly assess your experience and run over the role in greater detail
- Stage 2 (45 minutes) – A formal meeting with the Senior Community Manager. This chat is to assess your community management skills (strategy, campaign planning & management)
- Stage 3 (45 minutes) – A formal meeting with our Community Lead and another Marketing to talk about best practices, crisis management, cross function relations
- Stage 4 (45 minutes) – A final interview with two of the Community Manager to assess your suitability within the team along with understanding your future aspirations. There will be plenty of opportunity for you to ask any questions as well
Our take
Team17 has developed and published some of the most popular and recognisable video and mobile games, such as Overcooked!, The Escapists, and Moving Out. Its portfolio of 110+ games have won awards from several prestigious organisations, such as BAFTA, TIGA, and Game Critics.
Though the company overcame several struggles in early 2022, from cancelling its NFT project to staffers bringing to light reports of poor pay and harassment claims, Team17 CEO Michael Pattison initiated a company-wide review, investigating how to better support its employees and review its business practices.
The company exceeded market expectations in 2022, increasing sales and net profits and making several acquisitions, adding Astragon Software and The Label to its umbrella of companies, significantly expanding its appeal to a vast section of gamers.
Since its games are available for download on a wide range of platforms - including Steam, Xbox LIVE, Sony PlayStation Network, Apple’s App Store, Facebook, and more – Team17 is well set to remain on its accelerated growth path.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2016
$22.2m
GROWTH EQUITY VC
Total funding: $22.2m
Company benefits
- Annual Bonus Scheme
- 25 Days Annual Leave
- BUPA Health & Dental Care
- Hybrid & Remote Working
- Subsidised Fitness
- Shares Plan
- Console Loans (interest-free up to a value of £500 per annum)
- Life Assurance (x4 salary)
- Company Social Events
- Pension Plans
- Bike to Work Scheme
Company HQ
Wakefield, UK
Leadership
Debbie Bestwick
(Group CEO)As the Group CEO, oversees Team17 PLC - Team17 Games Label, StoryToys, The Label & Astragon. Current Team17 Software Commercial & Legal Director.
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