Marketplace Billing Lead, MongoDB

• The ideal candidate is comfortable working under pressure, critically thinks on decisions in line with business perspective for the Marketplace team’s benefit
• Must have advanced Excel skills and a basic understanding of SQL
• Able to draw KPIs and illustrate data for supervisors and managers to facilitate accurate decision-making
• Strong communication skills, ability to liaise with different levels and roles across MongoDB
• Has an ability to work independently
• Comfortable working with large volumes of data
• Experience in a fast-paced environment supporting corporate customers is a plus
• Strong attention to detail, ensuring that work is consistently clean and high-quality
• Familiarity with legal agreements and contracts related to order processing
• Above-average organizational skills and adequate time prioritization are essential
• Be comfortable to jump transactional activities when necessary
• Be comfortable making decisions with only 80% of the information, rather than needing all the details

Desirable

• Oversee and plan the day-to-day operations for the Marketplace Billing Team
• An ideal candidate will ensure all team members' tasks are allocated and planned according to the OTC Matrix
• Track the team's KPIs related to transactional activities and communicate these to the Billing Supervisor
• Responsible for refreshing and creating all documentation related to transactional tasks
• In charge of quarterly training sessions for all team members and assisting junior team members with approvals and questions
• Manage the Credits and Rebill process E2E, including reaching for approvals to different teams and processing the RMA in Netsuite
• Assist junior members with escalations and complex deal reviews
• Collaborate with the Supervisor of Marketplace Billing to oversee and streamline the Marketplace billing operations process
• Assist the Supervisor of Marketplace Billing with projects in a hands-on manner
• Work with teams outside of OTC, particularly the technical team, with projects and day-today activities when needed
• Provide input on process improvements that align with MDB accounting practices
• Responsible for month-end activities and managing month-end reporting
• Pivots to support transactional functions as needed
• Be able to work long hours during Quarter-end
• The Billing lead will be successful in this role when they can execute the following strategic tasks/responsibilities:
• In 3-6 months, we will be fully ramped and taking ownership of day-to-day tasks. I will have participated actively in a quarter-end close
• In 6 -12 months, you’ll have accomplished ownership of the billing processes
• In 12 months, I will have established rapport with Order-To-Cash global members and multiple teams within the company