Client Success Consultant, LEAP Legal Software
Company Shares Opportunity
Productivity software for legal practices
Job no longer available
Productivity software for legal practices
101-200 employees
Job no longer available
Company Shares Opportunity
101-200 employees
Company mission
We help law firms be more productive. We envisage a world where people wake up each day inspired to make a positive impact on other people’s lives through their job - no matter what that job is.
Role
Who you are
- You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet and solve problems
- Your “never give up” attitude is essential
- Exceptional organizational skills and self-discipline
- Demonstrable experience in a law firm environment
- Positive and professional attitude
- Ability to leverage cross functional business and technical resources to provide timely issue resolution
- An aptitude for quick learning
- An in-depth knowledge of the latest versions of Word, Excel and Outlook
- Superb communication skills, both written and verbal
- A passion for technology
- 2+ years’ experience in a client facing role with a technology company
- Ability to leverage data to inform and support critical decisions
- Familiarity with dealing with client conflict and frustrations in a positive manner
- A clean drivers license for onsite visits
Desirable
- An extensive understanding of Legal Accounting rules and bookkeeping
- Knowledge of QuickBooks and/or Xero
- A thorough understanding of varying law firms' culture and expectations
What the job involves
- Our Practice Management Teams are the passionate product experts building trusted client relationships that turn new customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others
- You’ll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable
- In this role, you will be responsible for maintaining excellent client relationships (by zoom and in person)
- You will oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfaction
- This job focuses on the continued use and adoption of the software by our clients through further training and communications
- Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software
- Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties
- Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally
- Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn
- Measure and report on client on-boarding & product adoption KPI's
- Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients
- Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so
- Demonstrate the continued value and software development to existing clients through webinars and tutorials
- Focus on key clients via meetings and providing clear communication about the value of LEAP
Our take
Managing a legal practice takes an immense amount of time and skill, and this can draw practices away from their clients. Leap solves this problem by offering a suite of practice management, accounting and collaboration tools.
Leap has gained a great deal of traction since its launched, largely because it offers practices a comprehensive, all-in-one solution that is proven to improve productivity. Leap now has offices in six countries and is trusted by over 61,000 lawyers around the world. This is testament to the platform's considerable value.
Leap has secured a strong lead in the legal software market, but it will need to continuously build its product in order to remain as competitive as possible.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
My opinions are valued
"At LEAP anyone can ask questions in our daily huddles. The management really values our opinions and feedback, and regularly will refer back to a..."
Company benefits
- 8% Employer Pension Contribution
- Private Health Insurance, including Optical and Dental
- Professional Development Fund - £500 yearly allowance to grow and upscale your career
- £50 a month Gym Contribution - your choice of facility or activity
- Employee Assistance Program
- Monthly Office Socials
- Enhanced Parental Leave
- Yearly Service Rewards
- 25 days holiday (plus 8 bank holidays)
- Cycle to work scheme
- Perkbox Membership
- Life Insurance Cover
- Volunteer Day - We offer 1 day per year for a charity of your choice
Company values
- We CARE about what we do and the people we work with. Every single day, out LEAPsters work together to create legal practice productivity solutions for law firms, because we care about them, their business and how they serve our communities. The outcome is our leading LegalTech as well as a supportive and growth filled place to work, that feels like family.
- We continually IMPROVE to be the best. Through our collaborative nature with both our clients and teammates, we are continually improving our products, and each other. Striving for excellent in everything we do and aim to become the most valued LegalTech company in the world.
- We never, EVER give up! If we don't have the answer immediately, we persist and work together across the business utilising our diverse skills and experiences to provide the right solution. And we don't stop until we do!
Company HQ
Twickenham, UK
Articles
Leadership
Gareth Walker
(CEO)Previously Client DeliveryManager at LEAP, was a Helpdesk and IT Manager at Peapod Legal Office and was the Deputy Manager at Ladbrokes.
Salary benchmarks
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Diversity, Equity & Inclusion at LEAP Legal Software
- EDI Programmes and Initiatives at LEAP Legal Software LEAP's Culture Panel is an employee-led initiative run by it's staff, for it's staff. It's members volunteer to meet on a monthly basis to discuss, plan and provide feedback on ongoing Diversity, Equity and Inclusion (DE&I) projects and to further develop our DE&I offering. The Panel will also reach out to the wider business to consult on the initiatives they plan, and seek input from the varied backgrounds and cultures that make up our staff base. Our approach is always one of consultation as we continue to expand the teams' knowledge. Below are examples of some of the items the Panel has actioned: * Conduct an anonymised survey to understand the make-up of LEAP * Source and publish DE&I Training for all staff * Launch an Inclusion calendar of observed events and celebrations throughout the year
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