Senior User Researcher, Zocdoc

• Driven by the opportunity to improve the healthcare experience and understand the crucial role empathy plays in creating exceptional products and services
• Someone who enjoys working in a cross-functional environment where different perspectives come together to drive innovation and meaningful change
• Someone who can distill and communicate insights clearly and compellingly, allowing you to influence stakeholders and drive decision-making processes
• Open to feedback and actively seek opportunities for personal and professional development
• Great with time management and prioritization, managing multiple projects and stakeholders
• 5+ years of experience in UX research
• A diverse portfolio of your work that shows your approach, thought process, and insights
• A capability for thoughtful and patient listening
• Experience working on consumer-facing products
• A solid toolkit of qualitative design research methods
• Experience creating UX documents such as user archetypes, journey and experience maps, and mental model diagrams

• We are seeking an experienced and dynamic Senior User Researcher to join our passionate and innovative team
• As a Senior UX Researcher, you will play a pivotal role in shaping the future of healthcare experiences by planning and conducting impactful research
• In this critical role, you will collaborate with cross-functional teams, including designers, engineers, and product managers, to drive the synthesis of insights and lead relevant workshops
• By leveraging your expertise, you will uncover unexpected and significant insights that will transform our teams' understanding of healthcare, ultimately influencing the development of products and services that address vital and unmet needs
• Your day to day is…
• Focused on research planning and execution as you take ownership of research initiatives, using a range of qualitative and quantitative research methods
• Defining research methods and approaches for projects, ensuring alignment with research objectives
• Influencing and evolving design systems or research approaches to enhance the overall user experience
• Leading and facilitating workshops to engage stakeholders and align cross-functional teams around research outcomes and decisions
• Motivating and inspiring others through compelling storytelling, presenting succinct insights, and supporting visuals to drive understanding and action
• Collaborating closely with designers, engineers, product managers, and the research lead to ensure research insights are effectively integrated into product development processes
• Effectively navigating ambiguity and providing clarity to teams by approaching product decisions from a strategic level, balancing business objectives with user needs

• 100% paid employee health benefit options
• Vacation and parental leave packages
• Lunch and snacks on us (in-office)
• Cell phone reimbursement
• Corporate wellness programs with Headspace and Peloton
• Employer funded 401(k) match

Total funding: $374m

The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.