Senior Client Support Specialist, MeridianLink

$58.7-82.8k

The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Mid and Senior level

Remote from US

Digital lending platform for every financial institution

Job no longer available

Digital lending platform for every financial institution

501-1000 employees

FintechB2BMortgagesLendingFinancial Services

Job no longer available

$58.7-82.8k

The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

Mid and Senior level

Remote from US

501-1000 employees

FintechB2BMortgagesLendingFinancial Services

Company mission

To be the most trusted financial services technology platform.

Job

Company

Role

Who you are

Prior education and or career experience
Minimum 3-5 years’ Customer Support and/or Financial Industry experience

What the job involves

As a Sr Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers
Coordinate with internal departments to resolve issues and through with the client until the completion
Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues
Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training
Provide information about products and/or services, answer questions, and resolve problems and issues
Complete tasks or activities supporting the implementation of procedures
Ensuring inquiries are followed up on and provided a resolution

Our take

MeridianLink provides modern software platforms for financial institutions and consumer reporting agencies. Specifically, it powers digital lending and account opening for the former and data verifications for the latter.

The company has been trusted for over 20 years and has remained adaptable and open to change with the industry, such as its recent addition of engagement features that offer new ways to help financial services drive growth, reach target audiences and adjust campaigns to meet business and customer needs. It has therefore maintained a number of impressive customers, from BankPlus and American United to FirstBank and TwinStar.

Building on this track record, MeridianLink was recently acquired by Centerbridge Partners, marking an important step forward. Going private in this $2B deal gives the company flexibility to accelerate innovation, expandi ts platform, and leverage AI and data more effectively. With Centerbridge's support, MeridianLink is in a good position to strengthen its competitive edge and continue helping financial institutions grow in a rapidly evolving market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

1% employee growth in 12 months

Glassdoor (3.5)

Company

Company HQ

Irvine Technology Center, Irvine, CA

Leadership

Larry Katz

(CEO, President & Board Director)

Larry joined MeridianLink in 2023 as CFO and became CEO in 2025.

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