Renewal Manager, HiBob
Team Leader
+ Company share options plan - every employee can eventually become a shareHolder
2-3 days a week in office
A modern HR platform powering productivity, engagement, and retention
Be an early applicant
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Be an early applicant
+ Company share options plan - every employee can eventually become a shareHolder
2-3 days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us
- Proven team management experience in a B2B SaaS customer-facing role, ideally in Renewal Management, Account Management or commercial CSM experience
- Knowledge of customer success principles and practices with a customer-centric mindset and a focus on demonstrating value and ROI in partnership with the CSM
- Proven track record of meeting or exceeding renewal or retention targets such as gross retention, net retention, and expansion (uplift and upsell) ARR
- Experience building and executing a scaled auto-renewal and auto uplift-process, as well as facilitating all manual renewal processes
- Proven experience using strong influence, negotiation and objection handling skills
- Proven experience working independently, whilst collaborating effectively across multiple internal stakeholders of the renewal process (CSMs & AMs)
- Strong organisational skills with attention to detail, able to manage multiple renewal cycles simultaneously
- Analytical mindset with experience in accurately forecasting and attainment reporting
- Executive reporting and ability to communicate effectively across the C-suite
- Experience working with with CRM systems (Salesforce) and contract management processes, Churn Zero, Google Suite & other web-based tools
- SaaS HR Technology experience - advantage
- Any other additional language proficiency - advantage
What the job involves
- Oversee a team of Renewal Managers, ensuring they lead the contract renewal process for a portfolio of customers and meet their individual performance goals
- Managing the team’s daily operations, developing strategic account plans, and fostering strong customer relationships to drive customer retention and growth
- Build and execute quarterly renewal and uplift plans - focusing on the top uplift opportunities and path to quota attainment for each quarter
- Set performance goals and conduct regular evaluations to ensure team members meet their targets
- Prioritise ongoing training and development to improve the team's skills and performance
- Meet and exceed uplift, upsell, gross and net retention KPIs through data-driven analysis, planning and execution
- Build and execute a segment-specific renewal strategy that includes automated renewal and uplift processes as well as manual, high touch renewal processes
- Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues or contract terms
- Ensure the team manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies
- Work with internal legal and finance teams to ensure the seamless execution of renewal contracts, removing obstacles or roadblocks that slow contracting process
- Use CRM and Dashboard tools to track team performance and attainment of targets
- Assess customer health and develop strategies to mitigate downsell and churn
- Share customer feedback with internal cross-functional leaders to help improve products, services, and support processes to drive higher retention and CSAT
- Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce) and provide weekly, monthly and quarterly renewal reporting, tracking key metrics such as renewal rates, churn, and growth opportunities
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"When you first join you are put on a series of courses to learn, learn the culture, the product, how we interact with different departments and then..."
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
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