Customer Success Manager, Pricefx
$115-140k
More information about location
Full suite price management solution
Job no longer available
Full suite price management solution
201-500 employees
Job no longer available
$115-140k
More information about location
201-500 employees
Company mission
To bring “pricing to the people” by being fast to implement, flexible to configure, and friendly to learn, use, and do business with.
Role
Who you are
- Bachelor’s degree in Business, Communications, Marketing, Technology, or a related field preferred
- Minimum 5 years of experience in customer success, account management, sales, SaaS, or customer-facing roles
- Strong communication, presentation, and relationship-building skills
- Analytical mindset with the ability to interpret customer data and business metrics
- Commercial Aptitude
- Ability to manage multiple priorities in a fast-paced environment with minimal supervision
- Experience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMs
- Passion for helping customers achieve measurable business outcomes
What the job involves
- In this role, you will help customers maximize the value of our SaaS pricing and revenue optimization solution by guiding them through onboarding, driving product adoption, supporting retention efforts, identifying growth opportunities, fostering customer advocacy, and maintaining operational excellence
- You should be passionate about helping customers achieve business outcomes, enjoy building relationships, and be eager to develop expertise in SaaS technology, pricing strategy, and customer success
- Partner with new customers to ensure successful implementation and onboarding of the subscribed capabilities
- Leverage customer discovery sessions to understand business objectives, pricing challenges, and success metrics
- Identify and encourage product training and educational resources to accelerate customer adoption and value realization
- Collaborate with implementation partner, product, and support teams to ensure seamless customer experience
- Proactively monitor customer usage and engagement trends to encourage solution adoption
- Conduct cadenced alignments, top-to-tops, business reviews, and value sessions with customers
- Educate users on best practices, product capabilities, and new feature releases
- Identify opportunities to improve customer workflows and business outcomes through solution utilization
- Build trusted relationships with customer stakeholders and serve as their primary point of contact
- Monitor customer health indicators and proactively address risks that could impact customer satisfaction or renewal
- Resolve customer concerns by partnering with cross-functional teams to deliver effective solutions
- Support customer renewal efforts by demonstrating business value and measurable outcomes
- Identify opportunities for upselling and cross-selling additional products or services capabilities
- Partner with Sales teams to support expansion conversations
- Leverage customer goals and business needs to uncover future growth opportunities
- Create realized value statements as a baseline for revenue retention and account growth strategies
- Gather customer feedback and communicate insights to Product, Engineering, and Leadership teams
- Encourage participation in customer advocacy programs such as customer and prospect reference programs, case studies, webinars, and testimonials
- Promote customer success stories and best practices across the customer community
- Act as an advocate for customers while balancing business objectives
- Maintain accurate customer records, engagement history, and success plans within Salesforce as one source of truth
- Track key performance indicators, including adoption, customer health, retention, and satisfaction metrics
- Analyze customer data to identify trends, opportunities, and areas for improvement
- Contribute to process improvements that enhance customer experience and team efficiency
- Success Metrics;
- Customer onboarding completion and time-to-value < 6 months
- Customer retention and renewal rates of > 98% Gross Revenue Retention
- Expansion revenue opportunities identified and closed to achieve>110% Net Revenue Retention
- Customer satisfaction (CSAT) and Net Promoter Score (NPS) > 45
- Customer advocacy and reference participation >90%
- Product adoption and engagement rates
Our take
Pricefx is a pricing software company that offers a suite of flexible, easy-to-use, cloud-based pricing solutions. The company’s innovative solution works for B2B and B2C enterprises of any size, in any industry around the world, which has propelled it to become one of the biggest players in the global market.
Built entirely around customer satisfaction and loyalty, Pricefx helps unlock the power of data to deliver profitable growth and efficiency, empowering its clients to optimise pricing and management and make smart, business-critical decisions.
The company has grown well, expanding revenue and its client list over the years. Customers include the likes of Fiskars Group, AeroMexico Airlines and United Electronics. So far, Pricefx has consistently outpaced the industry, despite challenging economic conditions, meaning it is well set for further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2019
$26.5m
SERIES B
Dec 2018
$28.8m
SERIES B
Total funding: $56.4m
Company benefits
- Flexible Schedules
- Remote work opportunities & Casual dress codes
- Global Learning & Development
- Bring Your Own Device policy (Laptop/ Cell/ Home Office allowance)
- Free medical plan options
- Dental/Vision insurance
- 4% 401k match
- 20 paid days off
- 13 paid holidays
- Free life insurance policy
- 3 months paid paternity leave
Company HQ
Dachau, Pfaffenhofen an der Glonn, Germany
Leadership
Marcin Cichon
(Co-Founder & Board Observer)Former Co-CEO of the company. Was VP and GM (Europe) at Vendavo, VP of Consulting (EMEA) at Ariba and Principal Consultant at PricewaterhouseCoopers.
Dr. Martin Wricke
(Co-Founder & Product Advisor)Previous positions at the company include CMO, SVP of Product Strategy and CPO. Former Head of Pricing at Döhler Group and Business Consultant at Vendavo.
Christian Tratz
(Co-Founder & Chief Code Monkey)Has over 19 years experience in software engineering and in consulting within the enterprise IT space.
Ronak Sheth
(CEO)Formerly President and CRO for the company. Other experience includes Board Director at St. Louis Equity in Entrepreneurship Collective, and Entrepreneur In Residence at Washington University.
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