On Call Customer Experience Associate, Cobalt AI

• The ideal candidate has superior customer interaction skills, strong attention to detail, and a mindset toward workplace safety, security, and satisfaction
• Strong interpersonal skills
• Integrity and professionalism
• Excellent customer service
• Verbal and written communication
• Data-entry/reporting
• Attention to detail

Desirable

• We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers
• The Customer Support Associate will be primarily focused on guest management, badge policy enforcement, site surveillance, and reporting
• This position will be on call and must work a minimum of 8 hours a week
• This position is on-site at one of our client locations in Chicago, IL; the hours are Monday-Friday 8am-5pm, there will be occasions where candidate will need to work past 5 pm for a work event or other work related duties
• Available to be on-call
• Willing to come in with a 24 hour notice
• Greet and sign in guests while in reception area
• Program, print, and distribute access badges for employees
• Ensure badges are displayed properly
• Provide workplace directions, answer employee questions, and escort vendors as needed
• Intermittently walk the Premises to monitor the Premises during their shift
• Monitor the reception area
• Track inventory and supplies
• Answer tickets and service requests within SLA
• Receive packages for Client while in the reception area
• Other tasks as mutually agreed by the parties