Customer Support Specialist, Abridge

• Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
• Love interacting with our customers and are happy to work hard
• Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
• Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results driven
• Thrive in a fast-paced environment and willing to roll with the punches
• Possess excellent computer skills and comfortable with technology

Desirable

• At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers
• We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team
• We take our user experience and happiness seriously and consider the Support Team essential to the company’s success
• In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers
• You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business
• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
• Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues
• This is a remote full-time, hourly role with a schedule of Monday through Friday, 6:00 AM - 3:00 PM EST through the end of this year, and shift to 6:00 AM - 5:00 PM EST 4X a week beginning on 1/1/2026