Operations Associate, Stripe

• We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth
• If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
• We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts
• You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe
• Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers
• 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments
• Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments
• Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model

Desirable

• Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade
• As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe
• You will be proactively unblocking deployments and ensuring users are operationally ready to scale
• You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management
• You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure
• Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates
• Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting
• Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration
• Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes
• User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process
• Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users
• Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback