Account Manager, Upgrade
Hospitality
$100-120k
+ Stock options and bonus.
Offering responsible credit to mainstream consumers
Be an early applicant
Offering responsible credit to mainstream consumers
1001+ employees
Be an early applicant
$100-120k
+ Stock options and bonus.
1001+ employees
Company mission
To help our customers move in the right direction with responsible financial products that put more money in their pocket.
Role
Who you are
- As an Account Manager, working across multiple cross-functional teams and engaging with numerous external partner stakeholders, you are well organized, have a keen eye for detail, succinct communication and messaging skills and a proven ability to deliver results through others
- Bachelor’s degree in business, marketing, or a related field
- 3+ years of relevant business experience
- Experience in the hospitality or travel industry is highly preferred
- Comfortable managing external partner relationships and supporting business development and growth
- Strong data skills with the ability to analyze information and identify opportunities
- Trusted by clients, with good relationship-building abilities
- Organized, detail-oriented, proactive, and able to stay calm under pressure
- Skilled in project planning and adaptable to changing priorities
- Experience working in a fast-paced, growing tech environment
- Customer-focused and dedicated to supporting both internal and external partners
- Works with urgency, enjoys collaborating with diverse teams, and is motivated to succeed
- Strong verbal and written communication skills
What the job involves
- As an Account Manager, you will support the North America Commercial Hospitality team by applying your partner management, business development, and industry expertise to drive growth for Flex Pay by Upgrade
- Acting as the voice of our partners, you will work closely with internal teams—including product, design, engineering, compliance, vendor management, and legal
- Drawing on your experience in partner management, you will build new relationships and grow existing partnerships
- We are currently looking for a dynamic and energetic self-starter to provide account management, operational, and sales support across our fast-growing hospitality vertical
- You need to bring your “A” game plan for how you will support and grow your partners
- This will be a hybrid position
- You'll own and manage partner relationships, serving as the primary point of contact across partner teams and project leads
- Achieve or exceed revenue targets and KPIs for existing partners
- Develop and maintain strategic account plans; lead business reviews and regular check-ins
- Provide analytical, operational, and presentation support to senior team members to grow key accounts
- Support hospitality partners with operational needs to ensure a seamless guest experience from booking to check-in
- Deliver partner reporting to track performance, streamline operations, and identify growth opportunities
- Build and deliver custom, consultative sales presentations based on partner needs
- Leverage data visualization tools to identify trends, deliver insights, and track progress while evaluating risks
- Advise partners on marketing best practices and building awareness/adoption of BNPL
- Collaborate cross-functionally with Product, Engineering, Data, Legal, and Design teams to deliver on partner priorities and enhance the product offering
- Manage partner initiatives—from planning to launch and ongoing optimization
- Maintain accurate monthly and annual forecasts for your partner portfolio
- Drive growth by increasing Upgrade’s share of partner transactions and expanding marketing campaigns
Our take
Most credit cards don't encourage the owner to pay down their debt. The longer it takes to pay off the balance, the more money lenders are set to make. Upgrade is an online lender and card issuer doing things differently. The company offers personal loans and credit cards but with a fixed instalment structure and a set number of equal payments. This ensures the balance reduces every month.
The company believes this model reduces default rates, as borrowers are forced to pay down rather than maintain their debt, and it encourages a greater commitment to repay the balance. Further, by combining the ease of a Visa card with the fixed payments and decreased rates of a personal loan, Upgrade sets itself apart from competitors.
In 2021, Upgrade launched its mobile banking and debit card as a strategy to onboard new customers and increase loyalty. The fixed-rate nature of the company's cards is expected to be of use to customers in future years in an environment of rising rates. Upgrade also plans to expand beyond the U.S. in the future, which will represent new challenges for the business as it adapts to alternative regulations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$280m
SERIES F
Aug 2021
$105m
SERIES E
Total funding: $547m
Company benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Company HQ
Financial District, San Francisco, CA
Leadership
Renaud Laplanche
(Co-Founder & CEO)After an MBA at London Business School, Renaud spent 5 years as an Associate at Clearly Gottlieb Steen & Hamilton and co-founded MatchPoint. They then left Oracle after a year to co-found Lending Club in 2006 and co-founded Upgrade in August 2016.
Adelina Grozdanova
(Co-Founder & Head of Investor Group)Adelina started their career with 6 years at Morgan Stanley after a degree at Princeton. They left banking in 2012 to join Lending Club as VP, and after 3 years co-founded Upgrade, serving as Head of Investor Group since 2016.
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