Machine Learning Technical Lead, Klaviyo

• Advanced degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field
• 7+ years of experience in AI, machine learning, or related fields, with a track record of successfully leading large-scale AI / machine learning projects launched in products with a significant impact on users / customers
• Experience with machine learning frameworks such as Huggingface, PyTorch, Tensorflow, Keras; Experience with distributed training with Spark, Ray, etc
• Demonstrated technical leadership in leading high-performing engineering teams and mentoring junior machine learning engineers
• Exceptional communication skills, capable of collaborating with stakeholders from various backgrounds to translate the business / product roadmap into AI-driven technical roadmaps & solutions and add significant value to customers and the business
• Deep understanding of the latest AI technologies and their application in business contexts, including deep learning, recommendation systems, NLP, generative AI, or related areas

Desirable

• As a Machine Learning Tech Lead at Klaviyo, you will help build models that extract insights from the massive streams of data that Klaviyo ingests continuously
• You will apply cutting-edge techniques from deep learning, language modeling, recommender systems, and more to integrate artificial intelligence into our product and bring customers value
• You will be a technical leader within the organization, helping to set the standard for excellence and amplifying your own impact by mentoring other team members on technical skills
• You should have broad and in-depth experience in machine learning or data science, especially in the domain of deep learning, recommender systems, NLP, generative AI, or related areas
• Develop and execute comprehensive technical strategies that align with Klaviyo's business goals, ensuring products are not only exceptional but also aligned with the broader vision for a reliable and user-friendly AI/ML platform
• Create AI engines or agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business and demonstrably outperform our human customers at Klaviyo
• Introduce conversational AI interfaces into our software to make our customers more efficient users of our products
• Build generative AI models that can automatically generate content for marketing given customer input on context, to maximize customer ROI or improve customers’ productivity
• Technically lead & coach a diverse team of AI professionals, including data scientists, machine learning engineers, and research scientists. Engage with external and internal stakeholders to understand their needs, translating these into AI-driven roadmaps and solutions that add significant value to customers and the business
• Stay abreast of emerging AI trends and technologies, identifying and leveraging opportunities for their application within Klaviyo’s ecosystem