UX Researcher, Cleo
£56.8-71.7k
+ Equity
1-2 days a week in office
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
£56.8-71.7k
+ Equity
1-2 days a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- You’re someone who cares deeply about understanding other humans and their relationships with money, in all their complex forms
- You’ve got a great grounding in both quantitative and qualitative research methodologies, and exercise these to deliver game-changing insights at pace
- You’re excited to help everyone learn and test new things everyday
- Solid experience in designing and executing research projects using a mix of qualitative and quantitative methods to inform product decisions
- Some familiarity or experience with quantitative techniques like segmentation or experimental design, with a willingness to grow in these areas
- Self-starter attitude, with the ability to identify problems, prioritize effectively, and execute research plans independently
- Strong knowledge of qualitative methods, including remote testing, and an understanding of when to incorporate these into your work
- Excellent communication skills and empathy, enabling you to effectively share insights and advocate for the customer
- A team player who enjoys bringing others along in the research journey and encouraging a user-centric mindset across the business
- Additionally, if you have led high level analyses synthesising both primary and secondary data from various sources to provide strategic insights into market trends, competitive landscapes and consumer behaviour - that would be AWESOME
What the job involves
- This is a hugely exciting opportunity to be working as part of a cross functional team to develop Cleo into a hyper-personalised financial coach
- Day to you’ll be working out what makes our users tick, and building products that empower them
- You’ll also join our design guild made up of Content Designers, Product Designers and User Researchers
- We want to build an outstanding research function at Cleo, and you’ll play an important role in determining what that looks like
- Plan and execute diverse user research projects to inform the development of new features and improve existing ones
- Focus on both qualitative and quantitative research to deliver data-driven insights that influence decision-making
- Analyse research findings and translate them into clear, actionable recommendations for your team and the broader organization
- Actively engage your team in the research process, from designing interview scripts to observing customer interactions
- Advocate for user-centric design by facilitating workshops that inspire ideation and iterative improvements
- Contribute to upskilling others in the organization by sharing knowledge of qualitative research techniques and best practices
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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