Product Designer, iwoca

• Experience working in a product design setting focussed on conversion and commercial goals
• A customer-first, data-driven approach to design, with a knack for balancing business needs with user empathy
• Experience working in a cross-functional team that includes product managers and engineers
• Proficiency in design tools (e.g. Figma, Adobe Creative Suite) with strong prototyping and interaction design skills
• Experience working with Product Managers and analytics data/tools to drive design decisions
• Experience understanding and optimising journeys across multiple touch points, e.g. email, internal tools, external tools
• Experience in planning and conducting moderated and unmoderated user research studies with users
• An understanding of, conversion metrics, and user behaviour
• The ability to work autonomously and complete projects
• Excellent communication skills and the ability to adjust your communication style to the audience

Desirable

• Third Party Acquisition are responsible for the development and management of relationships with companies that provide us with customers, i.e. brokers and partners.
• Our team covers the commercial, operational and technical relationships and journeys and is iwoca’s most valuable channel.
• You’ll be part of a cross-functional team of product managers and engineers while working closely with our marketing and commercial stakeholders in a goal-focussed, iterative approach - we’re always open to using new information to ensure we’re working on the right thing at the right time
• As a Mid-Senior Product Designer, you’ll shape our user experience, drive design strategy, and deliver intuitive experiences for our products
• End-to-end product design
• Develop the vision of the broker experience for iwoca. You’ll strive to ensure quality, coherence, and customer-centricity
• Develop wireframes, prototypes, and designs that deliver an exceptional user experience
• Collaborate with the Product team and the Engineering team to shape user-centred design solutions that address user pain points and meet business goals
• Create and maintain the main Figma to ensure all stakeholders have easy access to the latest experience at any point in the journey
• Encourage collaboration between different parts of the team whilst being able to be proactive in how you can work efficiently to achieve the team’s goals
• Help maintain reusable design components for our Design System
• Create and optimise marketing and pitching assets to support the end-to-end design quality of the channel
• User research & testing
• Work with commercial stakeholders and product managers to perform user research
• Use data from web analytics to iterate on design solutions
• Work with product managers to develop user feedback loops and conduct usability testing, to improve our user-facing interfaces
• Optimisation & performance
• Optimise designs for key metrics such as conversion, retention, and user satisfaction rates
• Identify opportunities for continuous improvement, using data and feedback to evolve design solutions that meet changing user and business needs
• Some example projects are:
• Redesign our offers page to ensure all the features of our products and commission structure are easily digestible and comparable
• Learn what content in our CRM will best help our ops teams succeed
• Design and end-to-end flow for brokers to support their customers’ in linking their accounts with us via Open Banking
• Create simple videos to loop at marketing events to showcase our best-in-class products and broker tools
• Design a sign up flow template for partners to refer to when building new integrations