Product Lead, Zinier
United States
More information about location
No-code customizable field service management software
Be an early applicant
No-code customizable field service management software
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To help field service organizations take a giant leap forward to an automated world.
Role
Who you are
- 5–7 years in product management within B2B SaaS: Proven track record owning a product stream, writing PRDs, and delivering measurable outcomes in complex, multi-stakeholder environments
- Deep domain expertise in scheduling, optimisation, or workforce management: Hands-on experience with scheduling engines, dispatch optimisation, constraint-based assignment, capacity planning, or route optimisation—ideally within field service management, logistics, or workforce management platforms
- Strong market and competitive instinct: Experience building competitive intelligence, identifying differentiation opportunities, and translating market insight into roadmap decisions—you know the difference between table stakes and genuine advantage
- Customer discovery expertise: Experienced at running discovery sessions, on-site visits, and workshops with operational users and executives; you know how to extract actionable insight from conversation and observation
- Exceptional problem framing: You define problems before jumping to solutions; your PRDs start with ‘why’ and ‘for whom’, not ‘build this feature’
- Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, iterate fast, and course-correct without hesitation
- Cross-functional collaboration: Comfortable working across product streams, aligning with fellow PMs on shared dependencies, and partnering with GTM teams to shape positioning and enablement
- Stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for audiences ranging from field technicians to C-suite executives
- Data-driven prioritisation: Comfortable with WSJF or equivalent frameworks; you score trade-offs rigorously and can defend sequencing decisions with evidence, not gut feel
- Technical fluency: You don’t write code, but you understand APIs, data models, and algorithm trade-offs well enough to have credible conversations with engineers and architects
- Be Hungry. Be Humble. Be Honest. And Hustle
What the job involves
- In this high-impact role, you’ll own your product category roadmap end-to-end: the ‘what’ and the ‘why’. You’ll spend significant time with customers—understanding their workflows, pain points, and unmet needs—to uncover opportunities that drive meaningful value. You’ll pair that deep customer insight with strong market awareness, identifying where we differentiate, what’s table stakes, and where true opportunities exist
- Your product area will not exist in isolation. You’ll work closely with adjacent Product Leads, Product Architecture, and Go-to-Market teams to ensure alignment across the broader platform. You’ll help define not just what we build, but how we position and bring it to market—ensuring Sales, CS, and Marketing can clearly articulate its value
- You won’t be responsible for day-to-day execution tasks like writing user stories or running standups—that’s the Product Owner’s domain. Instead, you’ll focus on defining clear, high-quality PRDs and strategic direction, enabling your Product Owner and engineering team to execute with precision
- Bring your product intuition, customer empathy, and first-principles thinking. This is your opportunity to shape a key part of Zinier’s platform and drive meaningful impact across our customers and business
- Own your product category roadmap: Define and maintain the product direction—aligned to portfolio priorities and informed by deep customer and market insight
- Spend meaningful time with customers: Conduct regular discovery sessions, on-site visits, and workshops with end users and operational leaders to understand workflows, uncover unmet needs, and validate product hypotheses with real-world evidence
- Build and maintain market intelligence: Continuously assess the competitive landscape—understand where Zinier differentiates, what capabilities are table stakes, and where whitespace opportunities exist—to inform roadmap prioritisation and positioning
- Partner with Go-to-Market teams: Work with Sales, CS, and Marketing to define customer journeys and value propositions; ensure demo environments, sales collateral, and enablement materials clearly showcase differentiated value
- Collaborate with adjacent Product Leads: Work closely with other product owners across the platform to align priorities, resolve dependencies, and ensure your roadmap reinforces the broader product vision
- Partner with Product Architecture: Engage early on technical feasibility, cross-stream dependency mapping, and platform coherence before PRDs enter the backlog
- Write high-quality PRDs: Define clear problem statements, success criteria, and prioritisation (e.g., WSJF), grounded in customer evidence and market context
- Hand off to your Product Owner with precision: Deliver finalised PRDs with wireframes, technical constraints, and clear acceptance criteria to enable efficient execution
- Define quarterly OKRs for your product area: Set ambitious, measurable objectives aligned to portfolio priorities and track progress consistently
- Champion evidence-based prioritisation: Synthesise customer insight, NPS feedback, support trends, usage data, and competitive intelligence into a prioritisation rationale stakeholders can trust
Our take
Over 2.7 billion people around the world work in the field, and for the most part, these people have been under-served by software automation. Zinier is setting out to change this by providing productivity software specifically designed for deskless workers.
Zinier's all-in-one automation solution allows field workers to optimize processes such as collaboration, knowledge sharing, customer experience. It is geared towards improving productivity, efficiency and communication between field workers and back office. Zinier is trusted by the likes of Community Fibre and Toshiba, which is testament to the quality of its software.
Zinier has used its significant funding to accelerate its expansion into territories such as Asia Pacific and Europe. This growth along with a number of strategic partnerships has marked Zinier out as one of the productivity software industry's most promising players.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2020
$90m
SERIES C
Mar 2019
$22m
SERIES B
Total funding: $120m
Company benefits
- Hobby fund: An annual stipend to support a hobby of your choice
- Z-Time: Take the day off on four Fridays every year
- Workplace Flexibility: Many of us work remotely
- Real-life Fun: Regular trips and in-person gatherings
- Health Insurance: Premium health insurance options for you and your family
- Stock Options: Generous stock options for all employees
- Flexible PTO: Work hard and relax when you need to
- Career Development: We're here to guide your growth from day one
Company HQ
Hayward Park, San Mateo, CA
Leadership
Andrew Wolf
(Co-Founder & CPO)Previously Founder & CEO of A.D. Wolf Design, and was a Marketing Associate at Hennessy. Served as CEO of 9fountains, and was Creative Director of LIFT12.
Prateek Chakravarty
(CEO)Joined Zinier in 2020 as CEO. Previously CRO at Bidgely.
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