Senior Sales Operations Business Partner, Bazaarvoice
$120-135k
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$120-135k
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 4+ years of experience in a strategic Sales Operations, Revenue Operations, or Business Partner role, ideally within a B2B SaaS company
- Strategic Mindset: Proven ability to think beyond the immediate data request and understand the broader business context to provide forward-looking insights
- Analytical Excellence: Superior analytical and problem-solving skills with a track record of synthesizing complex data into compelling, concise recommendations. Strong proficiency in Excel is required
- Data Visualization & Storytelling: Expertise in Tableau or similar data visualization tools, with the ability to build self-service reporting and tell a clear story with data
- Influencing & Interpersonal Skills: Exceptional verbal and written communication skills with a demonstrated ability to build strong relationships, manage differences of opinion, and influence stakeholders at all levels
- Accountability & Ownership: A strong desire to get things done and a proven ability to initiate and drive projects to completion with minimal guidance
- Core Systems Proficiency: Experience with Salesforce.com or similar CRM tools is essential for success in this role
- Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing multiple projects with timeliness and organization
What the job involves
- Bazaarvoice is looking for a strategic and results-oriented Senior Sales Operations Business Partner to join our Revenue Operations organisation
- This is not a traditional analyst role
- As a trusted advisor to our sales organization, you will be embedded with a dedicated business unit, responsible for driving strategy, enforcing operational rigor, and delivering the insights that accelerate performance
- You will act as the strategic co-pilot to Sales leadership, using your analytical acumen to move beyond simply reporting the "what" and instead investigate the "why
- " You will collaborate to resolve performance gaps and drive the adoption of processes that lead to predictable success
- We are looking for an individual with an innate curiosity to solve complex problems, the influencing skills to drive change, and the ability to transform data into a clear, actionable strategy for senior leadership
- As a Trusted Business Partner, you will own the end-to-end operational cadence for your assigned sales segment, with responsibilities across four key areas:
- Inspect & Inform: Proactively monitor sales execution metrics, pipeline health, and forecast trends to identify risks and opportunities. Surface critical insights and flag issues to business stakeholders, translating complex data into a clear narrative that guides strategic conversations
- Investigate: Partner directly with sales leadership to conduct root cause analysis when metrics are falling behind. Go beyond the dashboards to understand what’s working, what’s not, and the underlying drivers of performance
- Resolve: Collaborate with sales leaders to design and implement corrective action plans. Co-own the resolution by helping to shape changes in strategy, tactics, and sales plays to get the business back on track
- Enforce: Drive the adoption of operational excellence. Ensure adherence to best practices in pipeline management, enforce key metrics hygiene, and champion the consistent execution of prescribed Go to Market plays and sales processes
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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