Senior Director of Total Rewards & People Operations, BigCommerce
$165-278k
Open SaaS ecommerce platform
Open for applications
Open SaaS ecommerce platform
1001+ employees
Open for applications
$165-278k
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- Twelve (12) or more years of progressive experience across the various domains of compensation, benefits and people services. Experience in a publicly traded, global company is required as well as eight (8) or more years of leadership experience
- Demonstrated, extensive knowledge of compensation and benefits function ability to execute applicable strategies and plans, experienced in executive compensation, long-term incentive/equity programs and supporting a Board Compensation Committee, CCP, CBP, CEBS certifications preferred
- Proven track record of developing and scaling HR infrastructure & operations, including HR systems, administration, and compliance; experience with Workday a plus
- Excellent leadership, communication, and interpersonal skills, with the ability to manage a team, motivate employees and collaborate with different teams
- In-depth understanding of best practices, with the ability to move seamlessly from strategy development to execution
- Strategic mindset, with the capability to align workforce strategies with broader business and Total Rewards & People Services visions
- Exceptional skills in planning, prioritization, managing multiple projects, and fostering effective collaboration
- Advanced Excel skills; ability to analyze qualitative data; exceptional analytical, statistical, quantitative, and deduction skills
- High degree of confidentiality, discretion, and professionalism
What the job involves
- This role reports to the SVP, People
- We are seeking a Senior Director, Total Rewards & People Operations , who will be responsible for the overall strategy, leadership and success of the company’s Global Total Rewards and People Services teams
- In this role, you will develop and drive our global rewards and people services strategies and initiatives
- You will partner closely with leadership, the broader People Experience team and cross-functional stakeholders to develop and implement proactive, streamlined programs and solutions that help BigCommerce to attract and retain amazing talent
- Lead, develop and mentor a global team of rewards and people services professionals, fostering their growth and development, and ensuring they provide high-quality support to the organization
- Develop, drive and deliver strategy, annual roadmap, calendar and project timelines for key cycles related to Rewards & People Services
- Ensure that programs, procedures and processes are effectively communicated company-wide and understood through a variety of education and communication methods
- Stay current on industry trends and best practices in total rewards and people operations, and make recommendations for continuous improvement
- Build solid relationships with stakeholders, and leaders across the business in order to both advise and anticipate needs. Collaborate with cross-functional People Experience partners including Talent Management, Finance & Accounting, Legal, IT and HRIS
- Inform initiatives across all HR operations you lead all aspects of
- Provide strategic consultation services to the international expansion team with regards to planning for new locations
- Lead the evaluation, selection and management of third-party vendors for rewards and people services
- May perform other related duties as required and/or assigned
- Rewards:
- Develop, implement, and lead a comprehensive total rewards strategy that aligns with the company's business goals and ensures competitive and fair compensation practices that support employee attraction and retention
- Oversee the design, implementation, and administration of compensation and benefits programs, ensuring they are competitive, compliant, and meet the needs of our employees
- Oversee all aspects of compensation programs, including job architecture, salary structures, bonus plans, long term incentives, recognition programs and other incentive programs
- Oversee executive compensation, support the Board of Directors Compensation Committee and manage the relationship with the Committee’s outside compensation consultant. Manage and administer executive compensation programs, including salary, bonuses, and long term incentives
- Monitor effectiveness of compensation and benefits policies, guidelines and procedures; recommend plan revisions as well as develop new plans that are market competitive, cost effective and consistent with developing and maintaining a high performance culture
- Ensure that all compensation & benefits practices adhere to local and international labor laws, regulations, and governance requirements
- People Operations:
- Design and implement an end-to-end employee experience using technology to innovate and create a seamless and world class experience for candidates and employees through the entire life cycle of employment
- Create and drive a strategic roadmap for process excellence, optimization, and simplification. Assess, design, optimize, and deliver People Services solutions needed to optimize records & data management, payroll, and vendor management
- Continuously drive improvements and automation to improve our employee experience and enable operational efficiency & effectiveness
- Oversee data governance practices to ensure the accuracy, integrity, and security of HR data within the HR systems
- Lead the team’s compliance efforts through SOX, Corporate Audits, internal/external audits, and Privacy
- Ensure streamlined processes and alignment with key stakeholders inside and outside the People Experience Team
- Establish key performance metrics that drive quality and excellence throughout our solutions and team
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company values
- Customers First: Our company exists to help merchants sell more. We make every decision and measure every outcome based on how well it serves our customers
- Think Big: Being the world's leading commerce platform requires unrivaled vision, innovation and execution. We never settle. We challenge our ideas of what’s possible to better meet the needs of our customers
- Make a Difference Every Day: We constantly push ourselves to be our best. We focus on solutions and arrive every day inspired to make an impact through our talents, passion and hard work
- Team on a Mission: BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition
- Act with Integrity: We’re honest, transparent and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or passive-aggressive behavior
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
Salary benchmarks
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Diversity, Equity & Inclusion at BigCommerce
- We foster a culture that encourages the inclusion of every employee by celebrating our individuality and our common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are
- Our differences make us unique and create the diversity we value. We commit to creating an environment where each of us is treated with response and dignity and the expression of each individual's perspective, thoughts and ideas is encouraged
- Greatness is inherent in all people, no matter their demographic background or personal experiences. We will take action to ensure that every individual has an equal opportunity to grow and achieve their maximum potential
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