Program Manager, Stripe

• 6+ years of experience in operations program management or operations
• Experience working in highly cross-functionally settings
• Excellent program management skills with experience managing end-to-end execution of projects/programs that have transformed a company’s operations and delivered quantifiable business impact
• Ability to run programs with multiple workstreams, quickly gathering enough context on each to drive the right outcomes and decisions
• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
• Demonstrated ability to thrive in “influence without authority” environments
• Ability to execute with minimal guidance, and on projects with a high degree of ambiguity
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions

Desirable

• The Risk S&O team is a small, high-impact team. We help run the Risk org, which helps users get enabled on Stripe and keeps bad-actors off of Stripe. Our team:
• Drives Risk’s long-term strategic plan, engaging in high-impact projects that span Risk types + products. Enable Risk to operate strategically in-year, anchored by a multi-year view
• Drives an operating model and cadence that enables Risk to run at scale: xfn alignment, high-context decision-making, better accountability that delivers meaningful impact to the org; and
• Acts as the connective tissue for Risk and other orgs, designing and implementing xStripe programs that drive better outcomes for users (and other Stripes solving for our users!)
• Adds flex capacity on strategic, critical projects that aren’t neatly owned or staffed by other teams
• In this role, you will work cross-functionally within our group and across Stripe’s technical, user-facing, and partnerships teams to solve problems that benefit our users
• Build and run mechanisms for better cross-functional alignment with critical teams, including intake processes and shepherding cross-org initiatives
• Launch and maintain a process for intaking and tracking known “risk gaps” across Stripe, to inform our overall risk governance and roadmap building
• Run a series of “run the business” programs: bi-weekly reporting such as QBR reporting
• Manage our annual planning initiatives and operationalize Risk’s goals
• Design and run other critical programs that span across Risk and partner teams