Lead Solution Engineer, Salesforce

• We are seeking a Lead Solution Engineer with strong technical expertise in digital commerce
• This role requires a blend of technical depth, solution design skills, and business acumen to translate customer goals into innovative, scalable solutions
• You should be comfortable exploring APIs, configuring platforms, and communicating technical concepts clearly to both technical and business audiences
• Candidates with experience in Salesforce technologies or comparable enterprise commerce platforms—such as Adobe Commerce, SAP Commerce Cloud, Commercetools, or Shopify—are strongly encouraged to apply
• Significant hands-on experience with B2C digital commerce platforms (Salesforce B2C Commerce highly preferred; SAP Commerce, Adobe Commerce/Magento, Shopify, etc. also considered)
• Strong understanding of commerce and OMS processes, including:
• Product catalog & pricing models
• Promotions, personalisation, and search
• Checkout, payment, tax, and fulfilment
• Order lifecycle and distributed order management
• Frontend Development hands-on experience (JavaScript, React, HTML, CSS) is highly valued
• Background in solution architecture, technical consulting, or pre-sales roles
• Demonstrated ability to build and deliver tailored live demonstrations in customer-facing settings
• Strong communication, storytelling, and executive presentation skills
• Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs
• Collaborative, team-oriented mindset with a proactive, self-directed work style

Desirable

• We are seeking a Lead Solution Engineer with strong technical expertise in digital commerce
• This role requires a blend of technical depth, solution design skills, and business acumen to translate customer goals into innovative, scalable solutions
• Experience with Salesforce B2C Commerce (formerly Demandware) is a plus, but not required
• In this role, you’ll collaborate closely with Account Executives and cross-functional teams to understand customer requirements, design robust solution architectures, and deliver compelling demonstrations and proofs of concept
• Act as the primary technical and functional advisor for B2C Commerce in strategic sales cycles, supporting enterprise customers across multiple industries
• Lead discovery sessions to uncover customer business objectives, technology landscapes, and pain points
• Translate business requirements into high-quality solution architectures and implementation roadmaps
• Design, configure, and customise B2C Commerce demos, including storefront experiences, product catalogs, checkout flows, and OMS integrations
• Collaborate closely with Product Management, Industry Specialists, and Partner Ecosystem to ensure alignment and deliver an optimal solution recommendation
• Deliver executive-level presentations and product demonstrations clearly articulating value and differentiation
• Guide customers through Commerce Cloud best practices, reference architectures, and implementation considerations
• Act as a mentor and technical escalation point for junior solution engineers
• Maintain and expand deep knowledge of commerce, order management, and digital experience solution patterns and market trends
• Contribute to reusable demo assets, internal enablement, and continuous improvement of the commerce pre-sales motion