Senior Account Manager, Dropbox

• If you are a strong communicator & negotiator, have ownership mindset, and enjoy building relationships with your customers, then we invite you to apply
• 6+ years of experience as an Account Manager or Account Executive in a closing sales role
• Consultative selling experience resulting in growing existing accounts
• Strong Track record of meeting sales objectives such as quota and productivity requirements
• Strong SaaS, Technical and Commercial acumen
• Prior experience selling into IT
• Strong negotiation and prospecting skills
• Working knowledge of MS Office Suite (Word, Excel, and PowerPoint) & G-Suite
• Knowledge of Salesforce.com and Slack
• Bachelor's Degree or equivalent required
• Capability to work in a Virtual First environment

Desirable

• The Senior Account Manager role is responsible for the success of Dropbox’s existing customers by developing trusted relationships within accounts, creating new opportunities via Dropbox’s portfolio of products, and driving revenue retention
• We are looking for collaborative and highly engaged Account Manager to drive revenue growth across a set of existing customers and own the customer relationship
• Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and up-sell/cross sell of the entire DBX solution set
• Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
• Ensure customer satisfaction and delight through alignment to leverage DBX solutions to solve/support customer business priorities
• Prospect heavily within your install base of accounts and create net new sales pipeline
• Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer organization
• Lead proactive deep discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi-product offering reaches the key stakeholders
• Partner with our Customer Success Managers and Technical Solutions Specialists to develop territory plans, account plans and account strategies to drive revenue growth and market share within these accounts
• Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
• Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business
• Become a strong technical product expert through training and deep utilization of Dropbox core products
• Support and drive customer understanding of and appreciation for the Dropbox product roadmap
• Be the voice and champion of the customer to the product team and other cross functional organizations
• Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close
• Develop a thorough understanding of Dropbox products and maintenance contracts
• Manage, track, and report sales activities and results using Salesforce

• Medical, dental, and vision coverage
• We offer a generous company contribution toward individual medical, dental, and vision insurance coverage, including contributions toward dependent premiums
• Keep sharing and collaborating with friends and family even when you’re not at work with free Dropbox space for your whole crew
• Take the vacation you’ve always dreamed of with up to four consecutive weeks of paid time off
• Celebrate common holidays without your paycheck taking the hit with 11 company paid holidays
• Each Dropboxer has access to 32 hours of paid volunteer time off each year that they can use to support the causes close to their hearts
• We regularly offer panels and seminars featuring the best minds in tech, talent, diversity, and beyond that any Dropboxer can attend from the comfort of their home
• No two Dropboxers are the same, and their benefits shouldn’t be either. Our Perks allowance empowers employees to customize their benefits in line with what really matters to them

Total funding: $607.3m

Dropbox started by helping people bring together their files in one central place. The contents of these folders are synchronised to Dropbox's servers along with other computers and devices where the user has installed Dropbox, keeping the same files up-to-date across all devices.