Customer Onboarding Consultant, Toast
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 3+ years of experience in customer facing roles; for example hospitality management
- Proven track record of success in delivering complex projects, managing a book of business and partnering with external clients to deliver on the promises committed to in the sales process
- Ability to manage ambiguity and operate independently
- Comfortable working in a fast-paced environment
- Self-starter with a growth mindset
- Excellent communication (written & verbal) and influencing skills
- Strong time management skills and the ability to prioritise effectively
- Strong presentation skills
- Strong values and high personal integrity
- Ability to explain technical terms to non-tech savvy customers
- Proven ability to manage customer relationships with differing levels of influence
Desirable
- Technology industry experience
- Restaurant or Hospitality industry knowledge/experience
- Previous POS systems experience preferred
- Training & development experience is a plus
- Basic understanding of integrations & partners
- CRM experience
What the job involves
- The Customer Onboarding Consultant serves as the main point of contact for the customer from the time that the account has been booked, through the onboarding phase of the customer journey
- Day to day you will be expected to work with your customers setting them up for success through tasks such as delivering project kick off calls, scheduling install dates, working with the menu and guest teams, configuration tasks and overall acting as their project manager
- Project and Customer Management - The Customer Onboarding Consultant is the primary point of contact for all customers post-booking by Sales and will manage several onboarding engagements simultaneously
- The Onboarding Consultant is chartered with managing the relationship with the customer while creating & executing a detailed onboarding plan
- Effective time management is an essential skill for all Customer Onboarding Consultants as they are responsible for a large book of onboarding business in their region and the restaurant industry is significantly time-constrained
- The Customer Onboarding Consultant is also responsible for managing all communication with the customer during the implementation phase
- During this phase of the customer journey, the Onboarding Consultant works closely with the client to understand their unique business needs and to build out an onboarding plan that will allow them to manage their restaurant business efficiently and effectively
- The Customer Onboarding Consultant enables restaurant owners and staff to utilise Toast to create best practices for managing their daily restaurant operations - this includes management of labour and food costs, table turn time, and guest relationships
- Implementation timelines and Scheduling - The Customer Onboarding Consultant is responsible for ensuring all installation dates are scheduled and customer timelines are met
- Post Live Relationship Management - As the client is transitioned over into the post-onboarding phase of the customer journey, the Customer Onboarding Consultant is expected to ensure this transition goes smoothly
- Be a Toast Expert - In this role you are expected to use all Toast resources to find solutions for your customers
- You are considered the go-to-person during the onboarding phase, the Toast expert
Salary benchmarks
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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