Customer Success Manager, Tatum
+ Employee Stock Option Plan
Blockchain development platform
Be an early applicant
Blockchain development platform
21-100 employees
Be an early applicant
+ Employee Stock Option Plan
21-100 employees
Company mission
To enable developer sto build powerful Web3 apps.
Role
Who you are
- If you get excited about supporting developers, scaling cool blockchain projects, and working with a friendly international team — you’ll fit right in!
- Minimum 3 years of experience in Customer Success, Account Management, or a client-facing SaaS role
- Experience working with API-based or developer-focused technologies
- General understanding of blockchain technology and Web3 environments
- Strong communication, relationship management, and stakeholder coordination skills
- Ability to work independently in a dynamically changing startup environment
- Proficient in using CRM, project management, and customer engagement tools
Desirable
- Previous experience in blockchain, fintech, or cloud infrastructure industries
- Technical background or familiarity with reading technical documentation
- Experience with enterprise customer accounts and long-term success planning
What the job involves
- We’re looking for a Customer Success Manager who loves helping people, enjoys solving problems, and isn’t afraid to get a bit technical
- Be the go-to partner for your customers — from first call to long-term success
- Help to grow a portfolio and guide new users through onboarding and help them get the most out of Tatum
- Keep an eye on product usage and step in when someone needs help or a nudge
- Work closely with our tech teams to figure out solutions to tricky problems
- Suggest improvements and share customer insights (we love feedback!)
- Look for opportunities to help customers grow with Tatum
Our take
It has quickly become clear that blockchain technology is essential for supporting innovation in digital finance and in Web 3.0, but a lack of extensive education in the technology can discourage companies from trying, or slow development in the space to a crawl. Tatum addresses the complexities of developing blockchain applications, and provides a platform which simplifies and accelerates their development.
Tatum was founded in 2018 to support companies with little or no blockchain expertise to build applications quicker. Its platform cuts down development by huge amounts of time through a comprehensive suite including an API with unified commands, a unified Javascript SDK, a command line interface for blockchain interaction, and more. The company boasts being the first to tackle head-on the simplification of access to the notoriously complex field of Web 3.0 development.
Tatum’s customer base is already extensive, and is growing at impressive rates. Funding secured by the company will allow it to expand global reach by investing in marketing, education, and community building.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2022
$41.5m
EARLY VC
Jan 2021
$0.2m
SEED
Total funding: $41.8m
Company benefits
- Remote friendly: This is all about discussion. We strive to ensure that the needs of both the business and our employees are met. We usually meet in offices located in Prague, Brno, and Miami
- ESOP: Enjoy the opportunity to become a part-owner of our company through our Employee Stock Option Plan (ESOP), allowing you to share in our success and potential profits as you work with us
- Flexible Hours: Work whenever it suits your personal schedule. For most positions, we don't have fixed hour
- 25 days off: Take time off. Enjoy your vacation
- Learning & Development Budget: Whether you are looking to enhance your technical skills, develop your leadership capabilities, or explore new areas of the blockchain ecosystem, we are here to support you every step of the way
Company HQ
Government Center, Miami, FL
Leadership
Dion Cornett
(CEO)Also Board Member for Ring Logix and Strategic Advisor at ENERVIEW.AI. Previously the President of DBeaver and CEO of Liquibase.
Salary benchmarks
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