Business Process Intern, Motorola Solutions

2026 Summer Internship

Salary not provided

Target Hourly Base Salary Range: $23.80 - $28.20 USD

Chicago

Travel Requirements: Under 10%

Communication software for public safety & enterprise

Open for applications

Communication software for public safety & enterprise

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Open for applications

Salary not provided

Target Hourly Base Salary Range: $23.80 - $28.20 USD

Chicago

Travel Requirements: Under 10%

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Company mission

To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.

Job

Company

Role

Who you are

Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field with an interest or concentration in business process is a plus
Must be able to work from home and an office
Strong organizational and analytical skills with an attention to detail
Excellent written and verbal communication abilities
Ability to work collaboratively in a team environment and independently when necessary
Familiarity with customer service principles and practices is a plus
This position offers a unique opportunity to gain hands-on experience in business process while contributing to the delivery of exceptional customer care at Motorola Solutions

What the job involves

As a core component of Centralized Managed Support Operations (CMSO), the Design & Tools team drives strategic value by creating and maintaining cutting-edge service design and technology solutions. Our mission is to equip and optimize CMSO's and overall Global Services capabilities, ensuring they consistently deliver superior customer support
Develop novel use(s) of AI to assist in business process creation, management, or use
Assist in the development and maintenance of business process systems and databases to ensure timely and accurate information is available
Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices
Support the implementation and improvement of business process processes and procedures to enhance the efficiency of customer issue resolution
Work closely with support teams to identify process gaps and develop content to address those gaps
Improvements and proactively address recurring issues
Provide customer service support as needed, including responding to customer inquiries, resolving issues, and escalating complex cases to appropriate teams
Other duties as assigned

Our take

Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.

The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.

Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.3)

Company

Company benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Company HQ

West Loop Gate, Chicago, IL

Leadership

James J. O'Connor

(Co-Founder)

Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.

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