Senior Principal Application Support Engineer, Salesforce

Salesforce on Alibaba Cloud

$177.6-244.2k

Salary range for California based roles. For Massachusetts based roles: $162,600 to $223,700.

PHP

SQL

AWS

Kubernetes

JavaScript

Java

Bash

Linux

Postgres

Splunk

Salesforce

MySQL

Grafana

Visualforce

Oracle

Unix

JSON

REST API

Mid and Senior level

Boston

San Francisco Bay Area

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$177.6-244.2k

Salary range for California based roles. For Massachusetts based roles: $162,600 to $223,700.

PHP

SQL

AWS

Kubernetes

JavaScript

Java

Bash

Linux

Postgres

Splunk

Salesforce

MySQL

Grafana

Visualforce

Oracle

Unix

JSON

REST API

Mid and Senior level

Boston

San Francisco Bay Area

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication
A related technical degree required
4+ years of hands-on experience in technical support, development, or engineering roles
Proficient in Java and familiar with PHP or similar object-oriented languages
Strong skills in API integration (REST/SOAP), web technologies (HTTP, JSON, XML), and front-end basics (JavaScript, HTML5)
Experience in debugging tools, log analysis (e.g., Splunk), and performance monitoring tools (e.g., Grafana)
Familiarity with relational databases (Oracle, MySQL, PostgreSQL) and writing SQL queries
Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects
Understanding of Internet infrastructure (firewalls, web servers, proxies) and Unix/Linux command line (bash)
Clear and effective written and verbal communication skills; able to explain technical issues to a non-technical audience

Desirable

Salesforce platform experience: Apex, Visualforce, Lightning, or CRM customizations
Salesforce Certifications- Admin, App Builder, Platform Developer
Experience with IDEs like Eclipse or IntelliJ
Experience in Digital Engagement or Voice Products is a plus
Familiarity with AWS, Kubernetes, or containerized microservice environments.xa

What the job involves

As an Application Support Engineer you will investigate, reproduce, and diagnose complex issues affecting our customers.
Meet the monthly goals on KPIs such as CSAT and Productivity
Act as a technical expert in resolving complex customer escalations involving Salesforce APIs, Apex, Visualforce, and custom integrations
Use Java, database, and web API/UI expertise to diagnose issues escalated from Tier 2 Support and identify root causes through advanced debugging techniques
Collaborate with R&D, Product, and SRE teams to troubleshoot code, propose fixes, and improve product supportability and debuggability
Develop sample code, client libraries, and contribute to internal and Open Source projects to support the developer and customer community
Create and maintain knowledge base articles, debugging tools, and training content to improve operational efficiency and empower teams
Mentor technical support staff, review support cases for accuracy, and promote best practices for issue resolution and customer communication
Ensure high levels of customer satisfaction through responsive, clear, and technically sound communication
Identify opportunities for product or service improvements and assist in driving supportability initiatives across the organization
Normal working hours with on-call duty. Occasionally participate in on-call rotations to support 24/7/365 customer needs

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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