Product Operations Analyst, Flagright

• If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you
• The candidate must be based in Europe and authorized to work In Europe without sponsorship. Please note that visa sponsorship is not supported
• Availability to work remotely is necessary, as this is a remote position
• 1-3 years of experience as a Product Operations Analyst or a similar role
• Excellent written and verbal communication skills in English are essential for effective customer interactions
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
• Knowledge of product management frameworks and methodologies is desirable
• Familiarity with project management tools and software for planning, tracking, and collaborating on projects
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
• Fluency in additional European languages is preferred, which increases the ability to communicate effectively with customers
• Travel flexibility for customer meetings or team gatherings, as needed

Desirable

• This is a remote position, so you will need to be self-motivated and able to work independently with minimal supervision.
• Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers.
• Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience
• Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements
• Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience
• Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements
• Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product
• Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
• Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices
• Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
• Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction